Gerize Kleynhans

Promoted to oversee both night and day teams, ensuring seamless 24/7 operations. Compiled detailed reports for directors and internal use, and assisted dayshift agents during peak hours and transitions.

Managed scheduling, team performance, and software access for the after-hours call centre. Monitored missed calls and agent recordings for quality assurance, and delivered training and delegated projects.

Handled breakdown reports and technician dispatching, maintaining detailed service logs and CSI follow-ups. Managed lead tracking and client updates across various channels.

Operated the switchboard, logged calls, and greeted visitors, providing administrative support including calendar and supply management. Assisted sales with lead generation and coordination.

Shadowed senior staff and supported minor reports, learning internal systems. Assisted with work event planning.

Engaged in various artistic projects on a freelance basis. Developed and honed creative skills.

Participated as a cast member in various advertisement productions. Followed directions and collaborated with production teams.

Provided childcare and household support as an Au Pair. Managed daily routines and ensured a safe environment.

Obtained an End-User Computer Certification, demonstrating proficiency in computer operations and software applications. This certification enhanced technical skills relevant to administrative and operational roles.

Completed a Reception Administration Internship, gaining practical experience in administrative tasks and front office operations. This included managing communications, scheduling, and providing support.

Completed secondary education, earning a Matric Diploma. This foundational education provided essential knowledge and skills for further professional development.