Open to opportunities

Gerize Kleynhans

@gerizekleynhans

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Dedicated operations professional with a passion for customer service.

South Africa

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What I'm looking for

I am looking for a new challenge that fosters personal growth and professional development.

As a dedicated operations professional with over four years of experience in high-volume customer service and call center environments, I have developed a strong foundation in leadership and problem-solving. My proactive approach has allowed me to deliver exceptional customer experiences while managing both day and night shift teams effectively. I take pride in streamlining reporting processes and driving system efficiency to enhance overall operations.

In my current role as a Night Shift Supervisor at Assist2Go, I oversee seamless 24/7 operations, compile detailed reports for directors, and strengthen collaboration between shifts. My previous experience as a Team Leader in an after-hours call center has equipped me with the skills to manage team performance, deliver training, and ensure alignment with call center protocols. I am passionate about fostering a positive work environment and am always looking for ways to improve team dynamics and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Night Shift Supervisor & Dayshift Support

Current

Assist2Go

Jan 2024 - Present (1 year 8 months)

Promoted to oversee both night and day teams, ensuring seamless 24/7 operations. Compiled detailed reports for directors and internal use, and assisted dayshift agents during peak hours and transitions.

Team Leadership Data Analysis Customer Service Microsoft Office CRM Software Technical Troubleshooting

Team Leader – After-Hours Call Centre

Assist2Go

Jan 2022 - Present (3 years 8 months)

Managed scheduling, team performance, and software access for the after-hours call centre. Monitored missed calls and agent recordings for quality assurance, and delivered training and delegated projects.

Quality Assurance Staff Training Client Relations Scheduling Leadership

Breakdown Call Centre Agent

Assist2Go

Jan 2021 - Present (4 years 8 months)

Handled breakdown reports and technician dispatching, maintaining detailed service logs and CSI follow-ups. Managed lead tracking and client updates across various channels.

Breakdown Reporting Log Management CSI Follow Ups Client Communication Customer Service

Receptionist & Lead Agent Support

Assist2Go

Sep 2020 - Present (5 years)

Operated the switchboard, logged calls, and greeted visitors, providing administrative support including calendar and supply management. Assisted sales with lead generation and coordination.

Administrative Support Calendar Management Lead Generation Sales Support

Intern

Assist2Go

Jan 2020 - Present (5 years 8 months)

Shadowed senior staff and supported minor reports, learning internal systems. Assisted with work event planning.

System Learning Event Planning Administrative Assistance

Freelance Artist

Jan 2014 - Present (11 years 8 months)

Engaged in various artistic projects on a freelance basis. Developed and honed creative skills.

Project Management Client Communication Creative Self Management

Advertisement Cast Member

Jan 2014 - Present (11 years 8 months)

Participated as a cast member in various advertisement productions. Followed directions and collaborated with production teams.

Acting Collaboration On Set Etiquette Performance

Au Pair

Jan 2014 - Present (11 years 8 months)

Provided childcare and household support as an Au Pair. Managed daily routines and ensured a safe environment.

Childcare Household Management Scheduling Communication

Education

Degrees, certifications, and relevant coursework

Unknown Institution

Certification, Computer Applications

Obtained an End-User Computer Certification, demonstrating proficiency in computer operations and software applications. This certification enhanced technical skills relevant to administrative and operational roles.

Unknown Institution

Internship, Reception Administration

Completed a Reception Administration Internship, gaining practical experience in administrative tasks and front office operations. This included managing communications, scheduling, and providing support.

Unknown School

Matric Diploma, General Studies

Completed secondary education, earning a Matric Diploma. This foundational education provided essential knowledge and skills for further professional development.