Chelsea Gardner

• Handle high-volume inbound and outbound calls assisting customers with Medicare Part C, Part D, and Medicare Advantage inquiries
• Troubleshoot customer account and service-related issues, guiding users to appropriate solutions
• Accurately document customer interactions in CRM systems while maintaining compliance standards
• Provide inbound support for Aetna, resolving customer questions and ro

• Handle 350+ inbound and outbound customer calls daily, assisting Medicare and ACA clients with plan inquiries and eligibility questions.
• Gather and verify client information before transferring to licensed agents for detailed plan guidance.
• Provide inbound support for Aetna members, resolving account issues and guiding customers through system and benefits inquiries.
• Maintain accurate CRM

• Maintained a perfect five-star driver rating through exceptional service and professionalism.
• Consistently received compliments such as: “Always on time,” “Spotless car,” “Great driver,” “Goes above and beyond,” and “All-Star driver.”
• Recognized as a favorite by repeat customers, demonstrating reliability and strong customer rapport.
• Managed scheduling, navigation, and trip documentation i

• Provided customer support via phone, email, and text in a fast-paced environment
• Resolved service issues, scheduled appointments, and guided customers through service options
• Utilized Microsoft Office, Google Workspace, and phone systems to manage customer interactions

• Conducted outbound calls to assist customers, answer questions, and recommend services
• Mentored and trained new hires on communication, systems, and customer interaction strategies
• Maintained accurate records in CRM systems and supported team performance goals
• Selected to deliver a presentation to 200+ new hires, demonstrating leadership and communication skills

• Provided inbound support via phone and email, resolving customer account and service issues
• Assisted customers with account setup, navigation, and troubleshooting
• Maintained knowledge of systems, policies, and promotions to deliver accurate support

• Provided inbound support via phone and email, resolving customer account and service issues
• Assisted customers with account setup, navigation, and troubleshooting
• Maintained knowledge of systems, policies, and promotions to deliver accurate support

• Supervised a team of 5–8, ensuring quality control and workflow efficiency
• Maintained production logs and resolved workflow issues in real time

• Supervised a team of 5–8, ensuring quality control and workflow efficiency
• Maintained production logs and resolved workflow issues in real time

• Delivered high-volume customer service in fast-paced environments
• Trained team members, managed shifts, and resolved customer concerns

• Delivered high-volume customer service in fast-paced environments
• Trained team members, managed shifts, and resolved customer concerns