Open to opportunities

Lester Crespo

@lestercrespo

Customer-focused Client Support Specialist blending sales support, compliance, and problem-solving to improve client outcomes.

United States

Message

What I'm looking for

I’m looking for a role where I can own client support end-to-end, apply regulatory documentation accuracy, and improve processes. I want a team that values clear communication, customer experience, and continuous improvement.

I’m a customer-focused professional with 6+ years of experience across sales, customer service, and client support in insurance, home services, mortgage, and transportation environments. I resolve complex client issues, explain complex products clearly, and handle sensitive documentation while staying aligned with regulatory requirements.

In my recent role at AmeriSave Mortgage, I coordinated communication between clients and loan officers, streamlined onboarding to reduce delays, and processed high volumes of service requests with data integrity and efficiency. Earlier, I drove Medicare enrollment strategies, maintained strong product knowledge, and identified process gaps—always supported by strong English and Spanish communication and a commitment to continuous improvement.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

AmeriSave Mortgage

Sep 2025 - Mar 2026 (6 months)

Resolved complex client inquiries with a focus on efficiency and accuracy to improve the customer experience. Managed sensitive mortgage documentation and coordinated with loan officers to move loans from application to closing while streamlining onboarding to reduce delays.

Customer Support Regulatory Compliance Client Onboarding Process Improvement Data Integrity

Medicare Sales Representative

ASSURANCE IQ

Feb 2023 - Mar 2024 (1 year 1 month)

Responded to customer inquiries and resolved issues in line with service standards while maintaining strong product knowledge across regional Medicare plans. Delivered educational conversations to explain coverage options and developed territory sales strategies, identifying gaps and recommending process improvements to increase enrollment.

Medicare Sales Customer Service Product Education Territory Strategy Sales Presentations Enrollment Growth Problem Solving Process Improvement

Driver

Uber

Jun 2022 - Feb 2023 (8 months)

Provided reliable transportation services while maintaining a clean driving record and adhering to traffic regulations. Delivered courteous rider-focused customer service and completed daily routes efficiently according to customer expectations.

Customer Service Rider Communication Route Execution Time Management Record keeping Reliability

Sales Representative Team Leader

Vivint Smart Home

May 2020 - Jun 2022 (2 years 1 month)

Led training for products, sales techniques, and customer service standards while supporting new team members through onboarding and coaching. Built and maintained client relationships through communication, negotiation, and problem-solving, and trained employees on company policies and effective sales practices.

Sales Team Leadership Product Training Customer Service Client Relationship Management Negotiation Onboarding Policy Compliance Problem Solving