Autumn Andrews

I've supported State of California operations since 2014, coordinating departments, maintaining documentation, preparing reports, tracking budgets, and supporting procurement and contracting work. In my current customer support role, I also provide training guidance, manage timekeeping, and help resolve daily operational issues.

At Optum, I reviewed claims, verified insurance eligibility and benefits, determined prior-authorization requirements, requested medical records, and maintained accurate electronic case documentation in a remote environment. I bring additional remote customer service and booking experience from creating customized travel itineraries and coordinating air and hotel reservations at Joie De Vivre.