Looking for a job

Michelle O

@chelle068

Message

I am a customer service and support agent with a background predominantly in the travel industry.

South Korea

Message

What I'm looking for

I am looking for a customer-focused role on a 100% remote basis as I am currently living in Korea as a British expat. I am looking for a long-term position that I can grow with while kickstarting my career after a short break due to relocating.

I've lived & worked in 5 countries, travelled 27 more and have been working remotely since 2021. I have a proven track record as a passionate customer support specialist and am looking to kickstart my career again after relocating to Korea from the UK.

Experience

Hotel Outreach

hoo

Apr 2022 - Nov 2022 (7 months)

Lived in the EST time zone working to a GMT schedule. Reaching out to UK-based guesthouses and hotels to introduce our service as an Online Travel Agent. Being the first point of contact for demos and questions about our platform. Educating accommodations on the changes in the tourism industry.

Outreach Sales Outreach Onboarding Cold Calling Business Development

Customs & Trade Advisor

Hinduja Global Solutions

Nov 2020 - Aug 2021 (9 months)

Working on behalf of the UK government to help traders with their legal customs declarations. Assisted traders through inbound calls and email communication. Educating clients about the changing legalities surrounding Brexit. Worked remotely and was listed in the top 25 agents out of 800 in under a year. Used Microsoft Teams to communicate with my remote team.

Inbound Outreach Email Support Call Center Support Customer Support

Customer Service Representative

Madison Recruitment

Sep 2019 - Sep 2020 (1 year)

Working on behalf of a large banking establishment in the rewards department. Taking 50+ inbound calls a day to help customers spend their loyalty points. Solving points redemption issues with the customers on our website. Following official safety and security procedures when accessing customers’ bank accounts.

Call Center Support Banking Customer Support Email Support Phone Email Chat Support

New Business Development

CanadaStays (No Longer Trading)

Feb 2018 - Dec 2018 (10 months)

Worked towards monthly sales targets of signing up new property owners to our site. Being the first point of contact for any and all business queries from clients. Overseeing the onboarding process as an account manager for all new sign-ups. Gained familiarity with the Salesforce CRM.

Account Management Business Development Onboarding Phone Email Chat Support Customer Support Zendesk

Travel Consultant

Flight Centre Travel Group

Apr 2017 - Nov 2017 (7 months)

Selling consumers every type of travel from business to leisure trips. Hitting individual and team targets through the number of sales. Used creative problem-solving during challenging travel alerts to get my clients to and from destinations safely. Learned brief coding for Sabre. Handled questions and quotes via live chat, email, calls and in-person appointments

Travel Coordination Sales Sales Targets Phone Email Chat Support Planning

Media Development Executive

PHMG

Aug 2016 - Feb 2017 (6 months)

Sourcing my own clients using online research. Making 70+ outbound calls per day to prospective customers to book sales appointments. Sending my BDM to the successful meetings to close the sales I had booked. Working towards weekly and monthly targets.

B2B Sales Cold Calling Cold Outreach Customer Research

Telesales Pharma Representative

Republic-M

Apr 2013 - Aug 2015 (2 years 4 months)

Contacting health care professionals (HCP’s) to book sales appointments for my pharma reps. Working on behalf of multiple pharmaceutical companies to sell their products to medical institutions. Gaining access to the foreign market (North America) due to my success on UK projects.

Sales B2B Sales Pharmaceutical Cold Calling Sales Calls