Michelle O

I was a customer support agent working with the European market (UK timezone).
Answering enquiries from clients through email and chat services.
Scheduling video call training to educate clients on how to use our system.

Lived in the EST time zone working to a GMT schedule. Reaching out to UK-based guesthouses and hotels to introduce our service as an Online Travel Agent. Being the first point of contact for demos and questions about our platform. Educating accommodations on the changes in the tourism industry.

Working on behalf of the UK government to help traders with their legal customs declarations. Assisted traders through inbound calls and email communication. Educating clients about the changing legalities surrounding Brexit. Worked remotely and was listed in the top 25 agents out of 800 in under a year. Used Microsoft Teams to communicate with my remote team.

Working on behalf of a large banking establishment in the rewards department. Taking 50+ inbound calls a day to help customers spend their loyalty points. Solving points redemption issues with the customers on our website. Following official safety and security procedures when accessing customers’ bank accounts.

Worked towards monthly sales targets of signing up new property owners to our site. Being the first point of contact for any and all business queries from clients. Overseeing the onboarding process as an account manager for all new sign-ups. Gained familiarity with the Salesforce CRM.

Selling consumers every type of travel from business to leisure trips. Hitting individual and team targets through the number of sales. Used creative problem-solving during challenging travel alerts to get my clients to and from destinations safely. Learned brief coding for Sabre. Handled questions and quotes via live chat, email, calls and in-person appointments

Sourcing my own clients using online research. Making 70+ outbound calls per day to prospective customers to book sales appointments. Sending my BDM to the successful meetings to close the sales I had booked. Working towards weekly and monthly targets.

Contacting health care professionals (HCP’s) to book sales appointments for my pharma reps. Working on behalf of multiple pharmaceutical companies to sell their products to medical institutions. Gaining access to the foreign market (North America) due to my success on UK projects.

- Understanding Artificial Intelligence
- Introduction to ChatGPT
- Understanding Machine Learning
- Large Language Models (LLMs) Concepts
- Generative AI Concepts
- AI Ethics

- Foundations of Cyber Security
- Connect and Protect: Networks and Network Security
- Play It Safe: Manage Security Risks
- Sound the Alarm: Detection and Response
- Assets, Threats, and Vulnerabilities
- Tools of the Trade: Linux and SQL
- Put It to Work: Prepare for Cybersecurity Jobs
- Automate Cybersecurity Tasks with Python