Adele OToole
@adeleotoole
I convert travel enquiries into bookings and resolve customer issues.
United KingdomWhat I'm looking for
I've supported customers and travel agents across Jet2.com & Jet2holidays for nine years, turning flight and holiday quotes into bookings and managing amendments, payments, vouchers, refunds, and airport assistance.
In home-based live chat, messaging, and customer service roles, I've resolved complaints, investigated cases with suppliers, prepared call plans, and communicated clear outcomes to customers and travel agents.
Previously at North America Travel Service, I combined agency sales with product support, negotiating hotel and tour partner rates, analysing costs, supporting marketing activity, and organising business travel for ITV Studios.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Jet2.com & Jet2holidays
Jun 2026 - Jul 2026 (1 month)
Handled customer and travel agent complaints, liaised with suppliers, and prepared call plans and investigations. Arranged refunds, vouchers, and cost cards.
Live Chat and Messaging Advisor
Jet2.com & Jet2holidays
May 2019 - Jun 2026 (7 years 1 month)
Provided flight and holiday quotes, amended bookings, and converted quotes to bookings. Arranged airport assistance and provided resolutions to prevent escalation.
Travel Advisor
Jet2.com & Jet2holidays
May 2017 - May 2019 (2 years)
Provided flight and holiday quotes to customers and travel agents via telephone, converted calls to bookings, and prepared invoices and collected payments.
Agency Sales – Travel Industry
North America Travel Service
Apr 2015 - Mar 2017 (1 year 11 months)
Provided holiday quotes to travel agents, converted quotes to bookings, and prepared invoices and collected payments.
Product Assistant
North America Travel Service
Jul 2009 - Apr 2015 (5 years 9 months)
Managed contracts with hotel and tour partners, negotiated rates, and conducted costing analysis. Supported marketing activities and sales, and prepared reports.
Media Business Travel Assistant
ITV Studios
Mar 2003 - Jul 2009 (6 years 4 months)
Organised and booked rail, flights, and hotel accommodation for business travel.
Media Business Travel Assistant
North America Travel Service
Mar 2003 - Jul 2009 (6 years 4 months)
Organised and booked rail, flights, and hotel accommodation for business travel.
Customer Service Advisor
The Co-Operative Supermarket
Sep 1990 - Aug 1995 (4 years 11 months)
Dealt with customers, handled money, and performed stocktaking as a part-time student job.
Education
Degrees, certifications, and relevant coursework
Huddersfield Technical College
BTEC Diploma, Travel & Tourism
1993 - 1995
Grade: Distinction and passes
Completed a BTEC Diploma in Travel & Tourism with distinction and passes.
Huddersfield Technical College
BTEC Diploma, Travel & Tourism
1993 - 1995
Grade: Distinction and passes
Completed a BTEC Diploma in Travel & Tourism with distinction and passes.
Huddersfield New College
A-Levels
1991 - 1993
Completed three A-Levels.
Huddersfield New College
A-Levels
1991 - 1993
Completed three A-Levels.
All Saints RC High School
GCSEs
1984 - 1991
Completed secondary education with 9 GCSEs including Maths and English, and an RSA Level 1 Secretarial course.
All Saints RC High School
GCSEs
1984 - 1991
Completed 9 GCSEs including Maths and English, and an RSA Qualification Level 1 Secretarial course.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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