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OMOLOLA TOLUHI

@omololatoluhi1

Message

I grow enterprise accounts through onboarding, retention, and customer success operations.

Nigeria

Message

What I'm looking for

I'm looking to lead post-sale customer relationships, enterprise onboarding, retention, and account growth in a high-growth tech or SaaS environment.

At QuickCheck, I lead customer experience and quality assurance for enterprise accounts, serving as the escalation point and relationship manager to support retention and account expansion.

I coordinate onboarding, workflow integrations, user training, monthly stakeholder touchpoints, and executive dashboard reviews across Product, IT, and Operations.

Across QuickCheck and LifeBank Technology & Logistics, I’ve resolved complex customer and payment issues, managed key accounts and renewals, and built support protocols that improved resolution speed and reduced operational errors.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience & Quality Assurance Lead

Current

QuickCheck (The Credit Group)

Jul 2023 - Present (3 years 2 months)

Served as primary escalation point and account relationship manager for enterprise accounts, driving account expansion and high retention rates. Coordinated onboarding, workflow integrations, and user training across cross-functional teams.

Customer Success Account Management Escalation Management Onboarding Workflow Integration User Training Cross functional Coordination Executive Dashboards Churn Analysis Expansion Opportunities

Quality Assurance Associate & Customer Support

QuickCheck (The Credit Group)

Sep 2020 - Jun 2023 (2 years 9 months)

Resolved high-volume, multi-channel support inquiries while acting as the backstop for complex payment, account, and operational escalations. Established baseline support protocols, First Response Time targets, and live queue structures that reduced operational error rates.

Customer Support Multichannel Support Escalation Management SLA Compliance First Response Time Queue Management Process Improvement Operational Efficiency

Account Officer | Credit Collection Team Lead

QuickCheck (The Credit Group)

Jul 2019 - Aug 2020 (1 year 1 month)

Owned relationship management for a portfolio of 50+ key client accounts, overseeing implementation, ongoing engagement, and contract renewals. Acted as trusted advisor for senior stakeholders, navigating complex organizational structures to resolve high-stakes issues.

Account Management Relationship Management Contract Renewal Stakeholder Management Implementation Client Engagement

Customer Care Officer

LifeBank Technology & Logistics Ltd

Nov 2018 - Jun 2019 (7 months)

Managed end-to-end customer order workflows, including order tracking, modifications, cancellations, and payment reconciliations. Liaised with facility, logistics, and field delivery partners to ensure accurate, timely order fulfillment.

Order Management Customer Support Logistics Coordination Payment Reconciliation Shift Scheduling