Open to opportunities

Olaide Oginni

@olaideoginni

Data-driven CSM with 8+ years in FinTech and banking. Expert in managing enterprise accounts, reducing churn, and driving long-term revenue growth.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can drive end-to-end customer outcomes—improving adoption, minimizing churn, and strengthening service quality with data-driven insights, tight stakeholder collaboration, and clear SLAs in a fast-paced team.

I’m a Customer Success Manager with 8+ years across Banking and Financial Technology, leading work in Customer Experience & Success, Service Management, and Business/Data Analytics. I thrive in dynamic, fast-paced environments and bring strong leadership, collaboration, and stakeholder management—backed by a deep understanding of customer experience, service operations, and service improvement.

At dLocal, I proactively manage customer engagements, monitor product adoption trends, and flag low-engagement enterprise accounts early to eliminate churn risk. I coordinate cross-functionally during post-sales onboarding, run Voice of Customer feedback, and triage complex technical issues while owning strategic escalations and communication through remote focused tools like Slack, google suites; supporting 7 high-value Fortune 500 accounts with consistently 95%+ transaction conversion rates and $550 million TPV in 2025.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

dLocal

Sep 2022 - Present (3 years 8 months)

Proactively managed customer engagements and monitored product adoption trends to reduce churn risk across a portfolio of 7 Fortune 500 accounts. Maintained 95%+ transaction conversion rates and supported service delivery that generated $550M TPV in 2025.

& Customer Success Account Management Customer Engagement Voice Of Customer (VoC)Net Promoter Score (NPS)Salesforce Jira

Merchant Services Officer

Interswitch Group

Feb 2020 - Aug 2022 (2 years 6 months)

Produced daily and weekly service performance and trend analysis reports and drove merchant enablement through training and handover for new and existing services. Improved deployment time to under 3 days per 300 terminals and supported quality service delivery generating 5.5M+ transaction volume and 96M+ revenue for the Agency Banking business.

Merchant Services performance reporting Trend Analysis Training And Enablement Quality Assurance End To End Testing Business Process Improvement

Resolution & Follow-up Officer

United Bank for Africa

Nov 2018 - Feb 2020 (1 year 3 months)

Reviewed and monitored trends in enquiries and complaints, providing prompt feedback to improve customer experience and satisfaction. Tracked supporting units to ensure issue resolution within SLA and reported common technical issue sources with recommendations to the product development team.

Complaint Resolution Customer Satisfaction Case Enquiry Follow Up Trend Analysis Quality Assurance