Open to opportunities

Chase Hern

@chasehern

Message

I improve claims outcomes through root cause analysis and repair quality assurance.

United States

Message

What I'm looking for

I'm seeking a senior claims or QA role in insurance or repair networks where I can apply root-cause analysis, estimating expertise, and training development to improve repair quality, reduce cost overruns, and standardize processes across shops and departments.

I am a senior claims and repair quality consultant who inspects complex estimates, conducts root cause analysis, and enforces OEM-compliant repairs across repair networks. I use tools like SAP, Mitchell, All-Data and CCC to audit BOMs, labor estimates and vendor pricing to drive accurate, timely repairs.

I have been established as a Subject Matter Expert, advancing bid-comparison development and delivering training programs for Good Hands Repair Network shops. My work helped standardize review practices, improved onboarding for new shops, and reduced compliance issues through targeted training, audits and feedback initiatives. I’ve led investigations that produced significant savings by identifying pre-existing damage and warranty-related adjustments.

I thrive collaborating with OEMs, repair facilities and cross-functional teams to create repeatable processes and measurable quality improvements. I bring a pragmatic, audit-driven approach to claims resolution, estimating accuracy, and repair network optimization.

Experience

Work history, roles, and key accomplishments

Current

Senior Claims QA Consultant

Current

Allstate Insurance

Feb 2024 - Present (1 year 6 months)

Ensure consistency of estimating practices across the Good Hands Repair Network by conducting reinspections and auditing BOMs, labor estimates, and parts sourcing to improve compliance and repair accuracy.

SAP BOM Generation Root Cause Analysis Training Delivery Auditing

Senior Auto Technical Adjuster

Allstate Insurance

Nov 2021 - Feb 2024 (2 years 3 months)

Completed complex damage estimates across vehicle types, performed root cause and failure mode analyses, and sourced and compared vendor quotes to select cost-effective, reliable repair solutions.

SAP BOM Generation Root Cause Analysis Sourcing

Fire and Theft Representative

Progressive

Mar 2020 - Nov 2021 (1 year 8 months)

Investigated fire and theft claims, conducted detailed recorded statements and root cause analyses, and managed repair and total-loss determinations, achieving case-level savings up to 75% by identifying pre-existing damage and warranty repairs.

SAP Root Cause Analysis BOM Generation Conflict Management Investigation

Managed Repair Representative

Progressive

Feb 2016 - Mar 2020 (4 years 1 month)

Managed relationships with repair shops to ensure timely, accurate vehicle repairs, negotiated pricing to balance cost and quality, and prioritized workloads to meet milestones and service objectives.

Negotiation BOM Generation Conflict Management Process Improvement

Retail Sales Consultant

AT&T

Jul 2013 - Jan 2016 (2 years 6 months)

Designed technology-based solutions for customers, met daily and monthly sales objectives, and maintained a top 10% ranking within the Rocky Mountain Region for sales performance.

Sales Customer Service Product Demonstrations Relationship Building Quota Achievement Communication Technical Solutions

Leach Pad Summer Intern

AngloGold Ashanti

Jan 2008 - Present (17 years 7 months)

Supported mine operations by assisting with leach pad and refinery tasks, built drip systems, and performed machine inspections to maintain ore placement schedules and operational reliability.

Leach Pad Systems Construction Support Reliability