Marc Chouteau
@marcchouteau
Automotive mechanical claims adjuster with strong technical expertise.
What I'm looking for
I am an automotive mechanical claims adjuster with extensive experience in diagnosing and resolving automotive issues. My background includes a strong foundation in mechanical engineering and automotive technologies, complemented by my work in various automotive roles. I excel in analyzing claims and ensuring timely repairs while maintaining clear communication with customers and repair facilities.
Throughout my career, I have developed a multifaceted skill set that includes reporting analysis, quality control, and technical diagnostics. My ability to perform under strict time limits while maintaining organization and efficiency has been key to my success in the automotive industry. I am committed to delivering high-quality service and ensuring customer satisfaction in every interaction.
Experience
Work history, roles, and key accomplishments
Automotive Mechanical Claims Adjuster
Smart Autocare
Apr 2022 - Feb 2025 (2 years 10 months)
Accurately and efficiently adjudicated automotive claims based on contract verbiage, coordinating with repair facilities for proper diagnosis and timely vehicle repair. Communicated with customers to review the claims process and clarify contract coverage, while maintaining accurate records of parts, labor, and interactions.
Automotive Technician
Nobles’ Automotive
Oct 2021 - Jan 2022 (3 months)
Provided temporary assistance to facilitate the relocation of the automotive facility. Supported operational transitions and ensured smooth movement of equipment and inventory.
Automotive Technician
Gear Jammers Transmission
Aug 2018 - Oct 2021 (3 years 2 months)
Directly engaged with clients to address automotive concerns, ensuring proper and time-efficient diagnosis of necessary repairs. Performed diagnostic assessments and conducted repair or replacement of transmissions, along with resolving electrical, mechanical, and software automotive faults.
Automotive Technician
Twin Automotive and Transmission
Jun 2017 - Jul 2018 (1 year 1 month)
Directly engaged with clients to address automotive concerns, ensuring proper and time-efficient diagnosis of necessary repairs. Performed diagnostic assessments and conducted repair or replacement of transmissions, along with resolving electrical, mechanical, and software automotive faults.
Drafting Lead
Fluor Engineering
Jun 2015 - Jun 2017 (2 years)
Conducted reporting analysis and quality control reviews of the production team's performance in Manilla, and maintained internal databases. Liaised between management and team members to meet project deadlines, coordinating with coworkers to create and update Piping and Instrumentation Diagrams.
Automotive Technician
Goose Creek Automotive
Mar 2013 - May 2015 (2 years 2 months)
Clearly communicated with customers to understand vehicle performance concerns, then verified issues and accurately diagnosed and repaired vehicles. Maintained accurate records of all services performed and parts used during repairs, ensuring a clean and organized workspace.
Automotive Technician
Twin Automotive and Transmission
Jan 2012 - Mar 2013 (1 year 2 months)
Clearly communicated with customers to understand vehicle performance concerns, then verified issues and accurately diagnosed and repaired vehicles. Maintained accurate records of all services performed and parts used during repairs, ensuring a clean and organized workspace.
Automotive Technician
Asheville Ford
May 2011 - Dec 2011 (7 months)
Clearly communicated with customers to understand vehicle performance concerns, then verified issues and accurately diagnosed and repaired vehicles. Maintained accurate records of all services performed and parts used during repairs, ensuring a clean and organized workspace.
Inventory Control/Loss Prevention Specialist
Best Buy
Aug 2009 - Jul 2011 (1 year 11 months)
Unloaded inbound freight trucks and efficiently distributed inventory across the sales floor, maintaining a clean and organized environment for customers. Minimized theft of inventory through observation of suspicious activity and operated heavy equipment like forklifts and motorized pallet jacks safely.
Education
Degrees, certifications, and relevant coursework
Central Piedmont Community College
Certification, AutoCAD
Completed a certification program in AutoCAD. Gained proficiency in using AutoCAD software for design and drafting purposes.
Wilkes Community College
Incomplete, Welding Technology
Undertook studies in Welding Technology. The program provided foundational knowledge and practical skills in various welding processes.
NASCAR Technical Institute (UTI)
Certificate, Automotive Technologies
Earned a Certificate in Automotive Technologies. The curriculum covered various aspects of automotive repair and maintenance.
University of North Carolina at Charlotte
Incomplete, Mechanical Engineering
Pursued studies in Mechanical Engineering. The coursework included fundamental principles of mechanical design and analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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