Open to opportunities

Charmine User

@charmineuser

Message

Customer service professional specializing in data encoding and patient account support.

Philippines

Message

What I'm looking for

I am seeking a full-time customer service role in a BPO/call center where I can apply data entry and verification skills, contribute to process accuracy, and grow within a supportive team.

I am a customer service professional with experience in data encoding, patient verification, and authorization coordination at ACS Pro Global Corporation. I consistently ensured 100% data integrity and compliance with healthcare regulations while serving as the primary contact for patient accounts.

I was promoted to Intake Specialist, where I performed accurate entry and updating of patient information, resolved discrepancies with internal teams, and provided dependable back-office support to drive seamless service outcomes aligned with company goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ACS Pro Global Corporation

Aug 2024 - Nov 2025 (1 year 3 months)

Managed patient verification and authorization processes, ensuring 100% data integrity and compliance with healthcare regulations; served as primary contact for patient accounts and improved intake accuracy. Promoted to Intake Specialist and led accurate data entry and discrepancy resolution to streamline back-office operations.

Data Entry Authorization Data Integrity & Compliance Conflict Resolution Back Office Support Problem Solving