Open to opportunities

Rain Storm

@rainstorm

Message

Reliable professional with over a decade of diverse experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a reliable and hardworking professional with over a decade of diverse experience across various sectors including security, hospitality, janitorial, food service, and customer service. My ability to adapt quickly and follow procedures has allowed me to thrive in fast-paced environments. I pride myself on my strong communication skills, professionalism, and dependability, which have been key to my success in every role I've undertaken.

In my recent position as a Stocker at Walmart, I have honed my skills in inventory management and team collaboration. Previously, as a Site Supervisor at Allied Universal Security, I supervised daily operations and ensured the safety and security of the premises. My experience as a Front Desk Clerk at Charleston Capital Hotel further developed my customer service skills, where I provided concierge-style service and managed guest inquiries effectively.

Experience

Work history, roles, and key accomplishments

Current

Stocker

Current

Walmart

Jan 2024 - Present (1 year 6 months)

Managed overnight inventory stocking and merchandise organization. Maintained clean and orderly aisles while assisting the team with heavy lifting and restocking.

Inventory Management Merchandise Organization Stocking Team Collaboration

Current

Hospitality & Janitorial Roles

Current

Various Temp Agencies

Jan 2014 - Present (11 years 6 months)

Operated washers/dryers, folded linens, and maintained laundry rooms as a Hotel Laundry Worker. Cleaned classrooms, hallways, and restrooms as Janitorial Staff at various institutions.

Laundry Operations Janitorial Services Food Service

Site Supervisor

Allied Universal Security

Jan 2021 - Present (4 years 6 months)

Supervised daily operations and security staff assignments at designated sites. Completed detailed incident reports and maintained access control logs.

Security Operations Staff Supervision Incident Reports Access Control

Remote Customer Service Representative

IBEX Global

Jan 2020 - Present (5 years 6 months)

Handled high-volume inbound calls and resolved billing and tech support issues. Maintained accurate customer records and exceeded performance goals.

Customer Service Inbound Billing Support Technical Support

Security Guard

Cramer Security & Investigations

Jan 2019 - Present (6 years 6 months)

Patrolled client properties, monitored surveillance equipment, and responded to emergencies. Enforced facility policies and maintained a safe environment for staff and visitors.

Security Patrols Monitoring Emergency Response Enforcement Security Patrol

Front Desk Clerk

Charleston Capital Hotel

Jan 2018 - Present (7 years 6 months)

Checked guests in and out, handled reservations, and addressed customer inquiries. Balanced daily reports and provided concierge-style guest service.

Guest Service Reserving

Customer Service Representative

Ticketmaster & Results Companies

Jan 2013 - Present (12 years 6 months)

Assisted callers with ticket purchases, event questions, and account updates. Resolved concerns with patience and professionalism, ensuring customer satisfaction.

Customer Service Ticket Sales Events Account Management Conflict Resolution