Open to opportunities

Charlotte User

@charlotteuser4

I streamline administrative workflows, records, scheduling, and business operations across healthcare, HR, and e-commerce.

United States

Message

What I'm looking for

I'm seeking an Administrative Assistant, Operations Coordinator, Office Administrator, or Business Support role where I can support efficient operations, accurate documentation, and a collaborative team.

I've supported patient services at Bon Secours Cancer Institute, maintaining HIPAA-compliant records, coordinating insurance information, and helping patients navigate complex care needs. I also maintained customer records and compliance documentation as a Remote HR Benefits Specialist at Foundever.

As an independent E-Commerce Operations Manager and former business owner, I manage inventory, fulfillment, vendor coordination, scheduling, invoicing, and workflow documentation using Shopify, Google Workspace, and Microsoft Office. I'm seeking an administrative or operations support role where I can bring accurate records management, process improvement, and organized coordination to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Manager

Current

Independent

Jan 2025 - Present (1 year 7 months)

Managed day-to-day business operations including inventory, order processing, and vendor coordination. Maintained accurate records and analyzed sales performance to improve efficiency.

Shopify Google Workspace Microsoft Office Inventory Management Order Processing Vendor coordination Data Analysis Process Improvement Standard Operating Procedures

Remote HR Benefits Specialist

Foundever

Aug 2025 - Jan 2026 (5 months)

Maintained accurate customer records using CRM software and reviewed documentation for compliance. Resolved complex issues through research and problem-solving.

CRM Documentation Compliance Problem Solving Attention To Detail Collaboration

Patient Services Representative

Bon Secours Cancer Institute

Nov 2023 - Jun 2025 (1 year 7 months)

Supported patients and families in a fast-paced oncology care environment while maintaining HIPAA compliance. Managed confidential patient records and assisted with insurance verification.

HIPAA Insurance Verification Customer Service Documentation

Trainer / Team Member

Chick-fil-A

Oct 2022 - Oct 2023 (1 year)

Trained 25+ new hires on SOPs, point-of-sale systems, and customer service best practices. Maintained leadership presence during peak hours and resolved escalated customer concerns.

Training Point of Sale Customer Service Leadership Conflict Resolution

Owner / Operator

Charlotte's Cakes

Oct 2020 - Oct 2021 (1 year)

Managed scheduling, invoicing, and client communications. Coordinated orders and maintained detailed production schedules while overseeing budgeting and inventory.

Scheduling Invoicing Client Communication Budgeting Inventory Management Marketing Social Media