CDCharlie Drilon
@charliedrilon
Self-taught customer service professional with strong communication skills.
PhilippinesWhat I'm looking for
My name is Charlito C. Drilon, and I am a dedicated customer service professional with a strong commitment to providing exceptional service. With experience in various customer service roles, I have honed my communication skills, empathy, and problem-solving abilities. I thrive in dynamic environments where I can learn from real-world experiences and continuously improve my skills.
Throughout my career, I have worked with reputable companies such as Interglobe Technologies and IBEX Global Solutions, where I successfully managed customer inquiries and resolved issues efficiently. My passion for helping others drives me to ensure customer satisfaction and contribute positively to my team's success. I am eager to bring my dedication and skills to a new role where I can make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Phoenixfield Inc/Core-X
Jul 2024 - Present (1 year)
Led a team of customer service representatives, providing guidance and support to ensure high-quality service. Developed and implemented strategies to improve customer engagement and retention.
Customer Service Representative
Phoenixfield Inc
Oct 2022 - Jun 2024 (1 year 8 months)
Addressed customer inquiries and resolved complex issues, ensuring customer satisfaction. Utilized strong communication and problem-solving skills to enhance service delivery.
Customer Representative
WHG Customer Services
Feb 2020 - May 2022 (2 years 3 months)
Managed customer accounts and provided comprehensive support for diverse customer needs. Focused on delivering a positive customer experience.
Customer Representative
Telus International
Dec 2019 - Jan 2020 (1 month)
Assisted customers with various service requests and technical issues. Collaborated with team members to improve customer service processes.
Customer Representative
IBEX Global Solutions
May 2019 - Nov 2019 (6 months)
Handled customer interactions and provided assistance with product and service-related concerns. Ensured accurate and timely resolution of customer complaints.
Customer Representative
Interglobe Technologies
Sep 2018 - Mar 2019 (6 months)
Provided exceptional customer support by addressing inquiries and resolving issues efficiently. Maintained high customer satisfaction through effective communication and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Taguig City University
Bachelor of Secondary Education, English
Completed a Bachelor of Secondary Education with a major in English. The program focused on developing teaching methodologies and a deep understanding of the English language to prepare for a career in secondary education.
Bagumbayan National High School
High School Diploma, General Studies
Completed secondary education at Bagumbayan National High School. The curriculum provided a strong foundation in various academic subjects.
C.P Sta. Teresa Elementary School
Primary Education Certificate, General Studies
Completed primary education at C.P Sta. Teresa Elementary School. Developed foundational literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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