Charlie Drilon

Led a team of customer service representatives, providing guidance and support to ensure high-quality service. Developed and implemented strategies to improve customer engagement and retention.

Addressed customer inquiries and resolved complex issues, ensuring customer satisfaction. Utilized strong communication and problem-solving skills to enhance service delivery.

Managed customer accounts and provided comprehensive support for diverse customer needs. Focused on delivering a positive customer experience.

Assisted customers with various service requests and technical issues. Collaborated with team members to improve customer service processes.

Handled customer interactions and provided assistance with product and service-related concerns. Ensured accurate and timely resolution of customer complaints.

Provided exceptional customer support by addressing inquiries and resolving issues efficiently. Maintained high customer satisfaction through effective communication and problem-solving skills.

Completed a Bachelor of Secondary Education with a major in English. The program focused on developing teaching methodologies and a deep understanding of the English language to prepare for a career in secondary education.

Completed secondary education at Bagumbayan National High School. The curriculum provided a strong foundation in various academic subjects.

Completed primary education at C.P Sta. Teresa Elementary School. Developed foundational literacy and numeracy skills.