charles okon

Led and managed a multidisciplinary programme team, providing strategic guidance, mentorship, and support for quality delivery. Built stakeholder relationships, developed grant proposals, designed M&E frameworks, coordinated procurement/supply chain activities, and prepared performance reports for management and donors.

Provided remote customer support via live chat and email, improving customer satisfaction from 82% to 95%. Resolved technical and account issues across multiple time zones, analyzed feedback for product insights, and trained new support team members on CRM and ticket management.

Managed day-to-day administrative operations, including correspondence, phone communication, and general office administration. Maintained confidential parish records and supported ministries and committees with drafting agendas, recording minutes, and meeting logistics.

Coordinated daily administrative operations, including email correspondence, meeting scheduling, and records management for a team of 20+. Streamlined guest communication, managed expense reports and supply inventories, and supported management with reporting, KPI tracking, and cross-department coordination.

Supported the thematic advisor to develop guidance documents, SOPs, and job aids to strengthen referral pathways for OVCs and HIV/AIDS-affected individuals. Maintained comprehensive case files and coordinated multi-agency follow-up with HIFASS/LOPIN-3 subgrantees and community volunteers.

Conducted field visits and mentoring support to CSOs, documenting promising practices across implementing partners. Assisted with household verification for HIV-infected children and supported OVC graduation/transition procedures, savings groups, and life-skills empowerment programmes for young women.

Assisted with the preparation and processing of patient specimens for laboratory analysis while maintaining aseptic and quality protocols.

Managed end-to-end procurement from requisition to delivery with policy compliance and cost-effectiveness. Prepared purchase orders and supply requisitions, maintained procurement and contract records, and developed supplier relationships to secure quality goods and services at competitive prices.

Developed M&E frameworks, methodologies, and data collection tools aligned to project objectives. Coordinated data collection across project sites and stakeholders and prepared reports on performance, milestones, and recommendations.

Completed a Diploma in Social Work from the School of Salesmanship, in affiliation with Kings University College.

Earned a B.Sc. in Biochemistry from the University of Calabar.

Obtained a WAEC Senior School Certificate from Government Secondary School, Odukpani (Cross River State).