Charlene Moldez

Provide executive and operations support to the CEO across seven businesses, coordinating calendars, travel, recruitment, facilities oversight, and legal/insurance matters while maintaining strict confidentiality.

Supported the GM of Sales with calendar and travel management, meeting coordination, minute-taking, reporting, and project coordination while handling confidential information and optimizing operational processes.

Managed real estate client relationships by assessing needs, shortlisting VA candidates, coordinating interviews, mediating issues, and ensuring client satisfaction and retention.

Led employee engagement programs and supported the GM of Sales with executive assistance tasks including scheduling, travel coordination, event planning, and engagement measurement to improve culture and retention.

Sold internet, TV and utility services to Australian consumers, consistently achieving top-tier sales commissions and performance targets.

Generated B2B leads and scheduled appointments for sales agents selling VoIP, internet, and cloud services to US businesses, driving qualified pipeline for the sales team.

Handled US customer inquiries and complaints, provided solutions, maintained account records, and consistently met or exceeded CSAT and KPI targets.

Completed a Bachelor of Science in Hotel, Restaurant, and Institution Management with a major in Tourism Management on a Full Honors Scholarship.