Daniel Troncoso

At Convergys, I combined customer support, sales, and retention in the same call. I learned to read what each customer needed—whether to help, make an offer, or simply listen—and resolve product issues against quality targets.

At Vixicom, I assisted customers in English with service sign-ups, billing, and contracts. I explained technical issues in simple terms, aimed to resolve them on the first call, and kept each case recorded in the system.

As a remote telephone sales agent with HR Home Security, I contacted property owners about selling their homes and managed my own call schedule and targets. It taught me to handle rejection calmly and shape my sales arguments to the conversation.

I’ve also supported users with Office and databases at Icsa Engineering, and I build my own applications in my free time with the help of AI. I’m looking for a stable project where I can provide service I’m proud of and grow within the team; as a personal investor, I’m also comfortable with financial products and services.