Open to opportunities

Chaima Ch

@chaimach

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Multilingual Client Support Specialist with over 5 years of experience.

Spain

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What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth in a collaborative environment.

As a multilingual Client Support Specialist with over five years of experience in finance, IT, and insurance, I have honed my skills in delivering responsive and needs-based support. I am adept at handling escalated issues and troubleshooting basic technical problems, ensuring that clients receive the assistance they need promptly and effectively.

My experience spans various customer-facing roles where I have collaborated cross-functionally to resolve complex client challenges. I pride myself on my adaptability and commitment to client satisfaction, whether providing support through email, phone, or chat. I am fully remote-ready and thrive in fast-paced environments, always maintaining a customer-first mindset.

Experience

Work history, roles, and key accomplishments

Customer Success / Customer Support

Foliatech

Oct 2021 - Oct 2024 (3 years)

Delivered proactive support to clients through email, phone, and ticketing platforms. Resolved technical and billing-related queries in a fast-paced IT environment. Collaborated with developers to escalate and resolve complex client issues.

Customer Support Ticketing Systems Technical Troubleshooting Billing Cross Functional Collaboration

Sales Associate

Myopla

Oct 2019 - Oct 2020 (1 year)

Executed outbound calls, facilitated appointment scheduling, and managed client account updates. Provided real-time support for customer onboarding.

Sales Outbound Calling Appointment Management Account Management Customer Onboarding

Administrative and Customer Roles

Provincial Treasury

Trained in client support, account handling, and document processing. Handled administrative and customer-facing roles with incoming and outgoing calls.

Document Processing Administrative Support

Regional Sales Agent

CIMR

Feb 2021 - Sep 2021 (7 months)

Handled customer enquiries and guided them through retirement plan options. Managed sensitive customer data with discretion and accuracy. Supported customers remotely and in person to complete documentation.

Customer Service Data Management Retirement Planning Remote Support

Education

Degrees, certifications, and relevant coursework

FSJES - ABDELMALEK ESSAADI University

Specialized Master's degree, Finance, Banking and Markets

Pursued a specialized Master's degree focusing on Finance, Banking, and Markets. Gained in-depth knowledge and advanced skills in financial analysis and market dynamics.

FSJES - ABDELMALEK ESSAADI University

Bachelor, Finance and Accounting

Completed a Bachelor's degree in Finance and Accounting. Developed a strong foundation in financial principles, accounting practices, and economic concepts.