Open to opportunities

Charbel Sleiman

@charbelsleiman

Message

Human Intelligence Analyst and Arabic speaker delivering actionable insights from complex information.

Philippines

Message

What I'm looking for

I seek a role using my human intelligence and analysis skills in a fast-paced, mission-driven team where I can contribute actionable insights and grow professionally.

I am a Human Intelligence Analyst with experience in source evaluation, crisis response, and producing clear, actionable intelligence reports. I combine strong analytical and problem-solving skills with ethical decision-making to support time-sensitive operational needs.

My background includes roles in customer-facing and technical support environments where I strengthened collaboration, managed high-stress situations, and improved client outcomes. I have delivered reduced processing times and improved customer satisfaction through thorough analysis and effective communication.

Fluent in Arabic and English, I adapt quickly to shifting priorities and thrive in fast-paced settings, contributing reliable research, data analysis, and concise reporting to inform critical decisions.

Experience

Work history, roles, and key accomplishments

Current

Human Intelligence Analyst

Current

Kroll

Jan 2024 - Present (2 years)

Evaluate source reliability through cross-referencing and deliver timely, high-quality intelligence reports that informed crisis response and critical decision-making.

Human Intelligence Data Analysis Report Writing Crisis Response

Customer Service Representative

Outchain Solutions

May 2023 - Dec 2023 (7 months)

Resolved customer complaints with empathy and professionalism, improving loyalty and satisfaction while handling high-stress situations and multilingual requests.

Customer Service Conflict Resolution Arabic English Multilingual Support Complaint Handling Communication Empathy

Senior Process Executive

Cognizant Technology Solutions

Nov 2022 - Apr 2023 (5 months)

Provided remote technical support and clear explanations of solutions, managing challenging customer situations to convert negative experiences into positive outcomes.

Technical Support Customer Service Troubleshooting Communication Remote Assistance Problem Solving Diplomacy Time Management

Disability Claims Analyst

Accenture

Oct 2020 - Oct 2022 (2 years)

Reduced claim processing time by conducting thorough assessments and collaborating with healthcare providers to ensure accurate eligibility determinations and regulatory compliance.

Claims Processing Documentation Regulatory Compliance Data Analysis Healthcare Coordination Accuracy

Customer Success Associate

24/7 Intouch

Jun 2019 - Jul 2021 (2 years 1 month)

Collaborated with cross-functional teams to resolve client issues quickly, improving retention through proactive outreach and support during critical events.

Customer Success Cross Functional Collaboration Troubleshooting Communication Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Trinity University of Asia

Bachelor of Science, Business Administration

Completed a Bachelor of Science in Business Administration from Trinity University of Asia, focusing on business fundamentals and administrative practices.