Lissy Jem Cadiz

I am a dedicated customer support specialist and crypto analyst with extensive experience supporting customers via email and chat, resolving inquiries, and processing claims.

I have a strong background in quality assurance—conducting audits, facilitating QA calibrations, monitoring performance, and performing root-cause analysis—while training and coaching co-QAs and agents to improve outcomes. I deliver clear reports and use Desk, Salesforce, and Jira to manage tickets and workflows.

I hold a Bachelor in Banking and Finance and am eager to contribute to remote teams where I can apply my crypto and blockchain knowledge, data-analysis skills, and commitment to continuous learning.