AEAngelo Espena
@angeloespena
Results-driven professional with experience in customer service and operations.
PhilippinesWhat I'm looking for
I am a dedicated and results-oriented professional with a strong background in customer service, operations, and administration. With a degree in Industrial and Organizational Psychology, I have developed profound interpersonal skills and a keen understanding of human behavior. Throughout my career, I have demonstrated exceptional proficiency in office and computer skills, including Microsoft Office and Google Chrome.
My experience in various industries, including energy, finance, and technology, has equipped me with the ability to adapt to challenging environments and provide exceptional support to clients and teams. I am confident in my ability to apply my knowledge and skills in a position that aligns with my qualifications.
I am a strong communicator with excellent customer service and complaint handling skills, with a proven track record of providing exceptional support to clients and teams. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic organization.
Experience
Work history, roles, and key accomplishments
USWorked as a Risk Operations Analyst at Ubiquity Global Services from August 23, 2021 to June 14, 2024.
Senior Consultant
WNS Global Services (EnergyAustralia)
Jan 2019 - Jan 2020 (11 months)
Worked as a Senior Consultant at WNS Global Services (EnergyAustralia) from January 24, 2019 to January 21, 2020.
Customer Service Representative
IBEX Global (AT&T Advanced Technical Support)
Jan 2018 - Jan 2019 (1 year)
Worked as a Customer Service Representative at IBEX Global (AT&T Advanced Technical Support) from January 23, 2018 to January 21, 2019.
Customer Service Associate
Magic Planet Ras Al Khaimah (Innovation Direct Hiring L.L.C.
Nov 2016 - Aug 2017 (9 months)
Worked as a Customer Service Associate at Magic Planet Ras Al Khaimah (Innovation Direct Hiring L.L.C.) from November 16, 2016 to August 30, 2017.
Customer Service Representative
Concentrix Philippines (General Motors U.S.)
Feb 2016 - Jul 2016 (5 months)
Worked as a Customer Service Representative at Concentrix Philippines (General Motors U.S.) from February 5, 2016 to July 21, 2016.
Customer Service Representative
Sitel Philippines (Groupon U.K. / IE)
Apr 2015 - Jan 2016 (9 months)
Worked as a Customer Service Representative at Sitel Philippines (Groupon U.K. / IE) from April 9, 2015 to January 14, 2016.
Process Executive
Cognizant Technology Solutions (Computershare U.S./ANZ)
Dec 2013 - Nov 2014 (11 months)
Worked as a Process Executive at Cognizant Technology Solutions (Computershare U.S./ANZ) from December 23, 2013 to November 11, 2014.
Human Resources Assistant
Container Corporation of the Philippines
May 2013 - Oct 2013 (5 months)
Worked as a Human Resources Assistant at Container Corporation of the Philippines from May 16, 2013 to November 9, 2013.
General Clerk
Metropolitan Bank and Trust Company (Metrobank Head Office)
Jan 2013 - May 2013 (4 months)
Worked as a General Clerk at Metropolitan Bank and Trust Company (Metrobank Head Office) from January 16, 2013 to May 15, 2013.
General Clerk
Bank of the Philippine Islands (BPI) Intramuros Branch
Jun 2012 - Nov 2012 (5 months)
Worked as a General Clerk at Bank of the Philippine Islands (BPI) Intramuros Branch from June 25, 2012 to November 29, 2012.
Education
Degrees, certifications, and relevant coursework
Angelo hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
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