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Abhishek Tyagi

@abhishektyagi4

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Compliance & risk operations specialist focused on trust, safety, and quality.

India

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What I'm looking for

I’m looking for a distributed SaaS compliance, trust & safety, or risk operations role where I can enforce policy, calibrate quality, handle escalations, and work independently async across time zones with minimal supervision.

I’m a compliance and quality operations professional with 13 years of experience enforcing policy, auditing outputs, and managing risk across regulated, high-volume environments. I translate complex policy and regulatory requirements into structured, repeatable evaluation criteria and decision logic teams can consistently apply.

In my Team Manager role for UK Motor Insurance compliance and quality operations, I ran weekly error-calibration forums across a 20-member team and documented root cause, correct decision logic, and prevention steps for every error type. This work helped raise team quality scores from 78% to 97% within two months, while I owned quality assurance across all outputs.

I’ve also served as the primary escalation point for complex compliance edge cases, producing written rationale and resolution logic suitable for audit trails and senior review. I’ve simultaneously handled complex evaluations as a Dual IC/Manager, while managing team performance at scale.

Earlier, I worked on specialised UK motor insurance regulatory compliance reviews and risk calibration for five years, and before that I reviewed high volumes of user-generated content daily for a Google account at scale. Throughout, I’ve maintained a zero processing-error standard and delivered structured, data-backed feedback to policy teams to reduce repeat violations—fully comfortable working independently and asynchronously across time zones.

Experience

Work history, roles, and key accomplishments

Team Manager — Compliance & Quality

Admiral Solutions

Jan 2024 - Jan 2026 (2 years)

Led compliance and quality operations for UK motor insurance workstreams, running weekly error-calibration forums to improve team quality from 78% to 97% in two months. Owned end-to-end compliance audits and served as the primary escalation point for complex edge cases with documented decision rationale.

Compliance Operations Root Cause Analysis Escalation Management

Assistant Team Lead — SCR Compliance

Admiral Solutions

Mar 2019 - Jan 2024 (4 years 10 months)

Conducted specialised UK motor insurance compliance and risk calibration reviews over a multi-year tenure, documenting findings with precise reasoning. Translated regulatory requirements into structured evaluation criteria and training materials while proactively identifying compliance vulnerabilities.

Regulatory Compliance Review Evaluation Criteria Quality Assurance Documentation And Reporting

Customer Care Representative

Admiral Solutions

Jul 2018 - Mar 2019 (8 months)

Handled written policy queries for UK-based insurance clients, delivering daily stakeholder correspondence. Built strong written English communication and cross-cultural sensitivity through back-office support.

Written Communication Cross Cultural Communication

Content Safety & Quality Reviewer

Concentrix

Jan 2016 - Feb 2018 (2 years 1 month)

Reviewed high volumes of user-generated content against Google community and safety policies, classifying violations and applying calibrated enforcement decisions. Maintained a zero processing-error record and provided structured feedback to policy teams on recurring violation patterns and edge cases.

Trust & Safety Policy Enforcement Content Moderation Misinformation Moderation Quality Auditing Policy Input