I am a certified professional with 5 years of experience in digital ad campaign management, customer service, and content review. During my time at Amazon India, I served as a Senior Content Reviewer, overseeing a team of reviewers and maintaining a 98% content compliance rate through meticulous evaluations. I implemented proactive measures that reduced violations by 35% and resolved escalations with a 90% success rate within 48 hours, ensuring high customer satisfaction.
One of my key achievements was leveraging data-driven insights to improve content quality, leading to a 20% increase in positive user feedback. I also streamlined processes, optimizing content management systems and reducing review time by 30%. Additionally, I conducted audits to remove 1000+ instances of prohibited content, demonstrating my attention to detail and commitment to regulatory compliance.
As a result of my outstanding performance, I was recognized with the Above and Beyond award for exceptional leadership and upholding high-quality standards. I am a problem solver and critical thinker, with excellent communication skills and proficiency in tools such as Excel, Google Ads, and Google Analytics.
