Dipayan Majumdar
@dipayanmajumdar
Quality and operations leader driving compliance, process improvement, and digital marketing outcomes.
IndiaWhat I'm looking for
I am a results-driven quality and operations professional with extensive experience deploying QMS, Supplier Quality Plans, and compliance frameworks across multi-site operations and domains including healthcare, platform safety, marketing, and finance. I have led large cross-functional teams, managed over 200 headcount, and delivered measurable improvements such as a 25% defect reduction, 98% audit pass rates, and significant cost savings.
I combine process reengineering, Agile practices, and data-driven decision making to optimize workflows and improve client outcomes. I have a track record implementing Lean/Kaizen initiatives, designing quality dashboards and controls (FMEA, SDQ Matrix, Table F), and executing digital marketing and campaign optimization using tools like Google Ads, HubSpot, JIRA and Power BI.
Experience
Work history, roles, and key accomplishments
Deployed and optimized QMS and Supplier Quality Plan across three accounts (Warner Bros., McClatchy, Tinuiti), reducing defect rate by 25%, improving audit pass rate to 98%, and saving $25K quarterly through process optimizations and continuous improvement.
WILed a 30–35 member team supporting IOOF Insignia Financials, redesigned 8 end-to-end fund-transfer workflows to cut processing time by 22% and delivered a 15% cost reduction via cross-skilling and Lean initiatives.
WIManaged compliance and quality across APAC and LATAM for Meta MPP, led a cross-functional team of 150, enhanced customer safety measures and maintained global quality standards using ORM and analytics tools.
WIDirected a 35-member QA team for Meta SBG, improved quality scores by 21%, increased team productivity 98%, and raised lead conversion to 82% through CRO and PPC/SEM campaign optimizations.
WIImproved compliance and claim processing for US health insurance clearing house (CHC Emdeon), achieved 100% SLA adherence and accelerated resolution of long-pending complex tasks through data-driven analysis.
Senior Executive
Concentrix Daksh Services India Pvt Ltd
Oct 2016 - Oct 2018 (2 years)
Managed high-volume customer support for Uber, handling ~150 concurrent chats per shift while maintaining 95% KPI compliance and supporting retention via multi-channel support.
Education
Degrees, certifications, and relevant coursework
City College, Calcutta University
Bachelor of Commerce (Hons), Commerce
2016 -
Completed B.Com (Hons) in Commerce at City College affiliated with Calcutta University.
Julien Day School
Senior School Certificate (ISC), Science
2013 -
Completed ISC with a focus on Science at Julien Day School.
Julien Day School
Indian Certificate of Secondary Education (ICSE), General
2011 -
Completed ICSE secondary education at Julien Day School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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