chanti Bhushan
@chantibhushan
Technical support manager delivering leadership, customer satisfaction, and efficient IT issue resolution.
IndiaWhat I'm looking for
I am a technical support manager with hands-on experience leading teams and managing customer accounts in IT services.
As Technical Support Manager at Switchboard IT Solutions, I managed customer queries, team performance, office operations and mentored specialists to ensure prompt issue resolution and improved customer satisfaction.
Earlier roles as Technical Support Specialist and Bench Sales Executive sharpened my troubleshooting, vendor management, negotiation skills, and my ability to build strong client relationships and finalize contracts.
I excel at process improvements, multitasking in fast-paced environments, and leveraging MS Office and support tools to streamline operations; I hold a B.Com and am eager to apply my leadership and problem-solving to drive results.
Experience
Work history, roles, and key accomplishments
Technical Support Manager
Switchboard IT Solutions Pvt. Ltd.
Jun 2023 - Jul 2024 (1 year 1 month)
Managed customer queries, team performance, office operations, and customer accounts for over a year while leading and mentoring technical support specialists to improve response times and customer satisfaction.
Technical Support Specialist
Switchboard IT Solutions Pvt. Ltd.
May 2021 - Jun 2023 (2 years 1 month)
Provided technical support via calls, emails, and tickets, ensuring timely resolution of customer issues and maintaining strong customer relationships.
Bench Sales Executive
Sovereign IT Solutions Pvt. Ltd.
Jun 2018 - Nov 2020 (2 years 5 months)
Managed prime vendor calls, developed corporate relationships, and finalized contracts while sourcing candidates to meet client requirements and expand the company’s client base.
Education
Degrees, certifications, and relevant coursework
Kavitha Degree College
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce at Kavitha Degree College affiliated with Kakatiya University.
O2 Junior College
Intermediate (M.P.C.), Mathematics, Physics and Chemistry
Completed Intermediate (M.P.C.) at O2 Junior College, Khammam.
Gorkey Public School
Secondary Education, General Secondary Education
Completed secondary education at Gorkey Public School, Khammam.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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