Open to opportunities

Vinothini Suriyakumar

@vinothinisuriyakumar

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Technical Support Associate with strong problem-solving abilities.

India

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills and leadership abilities in a dynamic environment, fostering growth and collaboration.

I am a dedicated Technical Support Associate with over 3.5 years of experience in providing exceptional technical assistance to end users. My journey began at Sutherland Global Services, where I honed my troubleshooting skills and developed a knack for resolving application issues through live support. My ability to manage multiple chat sessions simultaneously while maintaining a customer-focused approach has been a key factor in my success.

Currently, I serve as an Operational and Sales Manager at Bajaj Allianz Life Insurance Co Ltd, where I lead a team of sales representatives and drive new business development. My experience in managing client portfolios and streamlining operational processes has equipped me with valuable skills in team leadership and performance monitoring. I am passionate about leveraging my technical background and managerial experience to create impactful solutions for clients.

Experience

Work history, roles, and key accomplishments

Current

Operational and Sales Manager

Current

Bajaj Allianz Life Insurance Co Ltd

Jan 2024 - Present (1 year 6 months)

Led a team of sales representatives, driving new business development by acquiring customers. Managed a portfolio of clients, streamlined operational processes, and recruited and trained sales agents.

Sales Management Business Development Recruitment Training Team Leadership

Technical Support Specialist

Namecheap Web Services

Jan 2023 - Present (2 years 6 months)

Assisted clients in configuring products to build their internet presence via live technical support. Managed chat flow with up to 3 consecutive chats in queue, ensuring efficient client assistance.

Ticketing Systems Remote Tools Technical Support

Technical Support Consultant

Sutherland Global Services

Jan 2014 - Present (11 years 6 months)

Conducted troubleshooting to resolve application issues through live support using remote support tools. Accurately logged all handled chats in appropriate CRM tools, adhering to case management processes.

Troubleshooting Live Chat Remote Tools CRM Jira ServiceNow

Education

Degrees, certifications, and relevant coursework

Trichy Engineering College (ANNA UNIVERSITY)

Bachelor of Engineering, Computer Science and Engineering

Completed a Bachelor of Engineering in Computer Science and Engineering. The curriculum provided a strong foundation in computer science principles and engineering applications.