Drishti Tiwari

I am an IT Service Desk Lead with over 9 years of experience in leading support teams and optimizing service delivery. My expertise lies in implementing ITIL-based processes that enhance operational efficiency and elevate customer satisfaction. I have a proven track record of managing complex technical issues while fostering team development and driving continuous improvement initiatives.

Throughout my career, I have successfully led teams in providing support for large-scale projects, including a US-based healthcare initiative catering to over 10,000 employees. I am skilled in utilizing quality monitoring tools to analyze performance and provide actionable insights, ensuring alignment with company objectives. My technical proficiency includes Microsoft Power BI for designing interactive dashboards, as well as experience with ticketing tools such as ServiceNow and Zendesk.

I am eager to leverage my extensive experience in a dynamic team that values organizational growth and provides opportunities for professional development. I am committed to contributing significantly to the success of the company while continuously enhancing my expertise.