Chantell van Heerden

Developed narration and educational or storytelling content, preparing scripts and digital assets using Canva and CapCut.

Managed client assignments, files, deadlines, and written communication independently. Provided translation, transcription, proofreading, and document support in English, Afrikaans, and Spanish.

Maintained vehicle stock records, invoices, licensing and registration paperwork, keys, and management reports. Coordinated customer and deal documentation with finance, sales, administration, and management teams.

Handled reservations, guest enquiries, arrivals, departures, and day-to-day administrative records. Coordinated staff schedules and lodge operations, and resolved guest concerns professionally.

Prepared lessons and progress records, adapting communication for learners of different ages and abilities.

Managed calls, emails, appointments, and correspondence for the General Manager, handling sensitive information discreetly.

Prepared lessons and progress records, adapting communication for learners of different ages and abilities.

Completed NVQ Level 3 in Hospitality Supervision and NVQ Level 2 in Customer Service.

Completed NVQ Level 2 in Customer Service.

Holds a TEFL certificate for teaching English as a foreign language.

Completed studies in Finance and Insurance.

Completed the National Senior Certificate.