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Sinqobile Ncube

@sinqobilencube

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I deliver responsive customer support and accurate administration across client-facing, fast-paced operations.

South Africa

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What I'm looking for

I'm looking for a customer support or administrative role where I can provide responsive client service, coordinate accurate information, resolve enquiries professionally, and contribute to a fast-paced team.

I've supported clients and daily operations at PAR Telecoms, responding to enquiries, maintaining accurate databases, preparing reports, and coordinating communication between technical teams, management, and clients.

At Kwaa-Mmatshipana Boutique Hotel, I served as the first point of contact for guests, managed high volumes of calls and emails, handled reservations and payments, and worked with internal teams to resolve concerns.

I've also built client relationships and exceeded sales targets at VW Master Cars by understanding customer needs, recommending suitable vehicles, following up leads, and closing sales. I bring a calm, service-focused approach using Microsoft Office, Google Workspace, Zoom, and CRM-related tools.

Experience

Work history, roles, and key accomplishments

Administrator

PAR Telecoms

Nov 2024 - Jun 2025 (7 months)

Managed daily office administration and business procedures while maintaining professional service standards. Provided virtual customer service and administrative support, coordinated communication, and maintained accurate records.

Microsoft Office Google Workspace Zoom Data Entry Records Management Communication Skills Customer Service

Receptionist

Kwaa-Mmatshipana Boutique Hotel

Sep 2022 - Oct 2024 (2 years 1 month)

Acted as a professional first point of contact for guests, managed high volumes of telephone calls and emails, and handled reservations, check-outs, and customer concerns.

Customer Service telephone etiquette Email Communication Reservation Management Conflict Resolution Record keeping

Sales Consultant

VW Master Cars

Mar 2022 - Aug 2022 (5 months)

Provided personalised customer service throughout the sales process, assessed customer needs, and recommended suitable vehicle options. Managed sales leads and successfully closed sales while exceeding targets.

Sales Customer Relationship Management Lead Management Negotiation Product Knowledge