Tshepo Moyaba Masetoadi

Taught English as a Second Language to diverse online learners by preparing lesson plans, educational materials, and progress feedback. Monitored learner development and provided constructive guidance to support learning outcomes.

Managed finance application submissions by collecting, verifying, and documenting information in line with legislation. Coordinated bank payouts, captured accurate data, and handled client follow-ups and administrative duties to meet monthly targets.

Conduct outbound sales and marketing calls by identifying customer needs and recommending suitable products. Maintained accurate customer records and supported sales target achievement through consistent follow-up and data updates.

Updated customer information in CRM systems and assessed eligibility for loans and credit cards. Verified employment details with employers while ensuring confidentiality and accurate, compliant data handling.

Managed reception and personal assistant support by handling emails, calls, office correspondence, and visitor welcome duties. Prepared documents, managed switchboard communications, and coordinated office supplies and equipment ordering.

Currently pursuing a Bachelor of Education degree. Continuing studies to support ongoing professional development.

Completed Business Administration studies at CBM College. Built foundational knowledge in business and administrative functions.

Completed training as a Professional Receptionist & Personal Assistant at Damelin. Focused on front-desk and personal assistant responsibilities.

Completed a Call Centre Operator Diploma at Boston Business College. Trained for call centre operations and customer-facing support roles.

Completed Grade 12 at Diepsloot Combined School. Completed secondary education requirements.