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Chantel User

@chantel_dawson

I retain and expand B2B healthcare SaaS accounts through customer success. Drive revenue by actively reducing and resolving churn risk accounts.

United States

Message

What I'm looking for

I'm looking to apply my customer success, retention, and expansion experience in a B2B SaaS or healthcare technology environment where I can grow customer relationships and drive revenue outcomes.

At Vitable Health, I owned a 73-account, $623K ARR B2B healthcare technology portfolio, delivering 97.9% gross revenue retention and 98.3% net revenue retention. I led onboarding, QBRs, renewals, account health management, and expansion opportunities.

I generated seven expansion deals—five upsells and two cross-sells—and completed nine renewals by translating customer needs into retention and growth outcomes. Before moving into Customer Success, I exceeded SDR targets at 118% and earned promotion after six months.

My background also includes $10.1M+ in influenced revenue at Arbinger Institute, high-volume client case management, and team leadership and training. I bring a revenue-first, consultative approach to customer relationships and actively use coaching to strengthen results.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Vitable Health

Nov 2025 - Aug 2026 (9 months)

Owned a 73-account portfolio representing $623K ARR, maintaining 97.9% GRR and 98.3% NRR. Led onboarding for 28-35 customers, conducted 12 QBRs, completed 9 renewals, and generated 7 expansions.

Customer Success Management Account Management Customer Retention GRR NRR Customer Onboarding Customer Adoption Renewals Expansions Upselling Cross Selling SaaS B2B Healthcare Technology Consultative Selling Discovery Cross Functional Collaboration

Sales Development Representative

Vitable Health

May 2025 - Oct 2025 (5 months)

Exceeded performance expectations at 118% of target, earning promotion into Customer Success after six months. Built qualified pipeline through outbound prospecting, discovery, and consultative conversations.

Sales Development Outbound Prospecting Discovery Consultative Selling CRM Pipeline Management Collaboration

Senior Account Development Representative

Arbinger Institute

Jan 2022 - Jan 2025 (3 years)

Managed a corporate territory spanning SMB, midsize, and enterprise accounts, generating $10.1M+ in influenced revenue. Ranked as top SDR in 2024 and surpassed sales targets by 110%+.

Account Development Prospecting Lead Qualification Salesforce Outreach HubSpot 6Sense ZoomInfo

Case Manager

Wake County Health and Human Services

Jan 2021 - Jan 2022 (1 year)

Oversaw eligibility interviews and service coordination in a high-volume remote environment, managing 25-30 daily calls and benefits coordination for 200+ clients weekly.

Case Management Service Coordination Benefits Coordination Collaboration

Income Maintenance Caseworker III

Department of Social Services

Jan 2016 - Jan 2021 (5 years)

Provided direct case support and peer review for Food & Nutrition Services and Medicaid recipients. Audited 80%+ of team submissions monthly and mentored new staff.

Case Management Peer Review Audit Compliance Mentor

Team Leader & Trainer

MSC Terminix

Jan 2012 - Jan 2016 (4 years)

Promoted within one year to lead a 14-person department across North Carolina and southern Virginia. Designed onboarding, coached performance, and managed service metrics.

Team Leadership Training Onboarding Performance Coaching Sales Productivity