Chantal Montgomery
@chantalmontgomery
I improve logistics flow, regional operations, and customer support through data-driven coordination.
United StatesWhat I'm looking for
At Amazon, I analyzed trailer data, initiated trouble tickets, and reallocated freight across North America to improve delivery flow. I launched and helped scale a trailer dwell-time project into a full-time cross-functional team.
Before Amazon, I spent more than five years at Uber, progressing from Driver Support Expert to Team Lead II. I managed vendor relationships, safety compliance, operational budgets, remote teams, and office transitions across multiple locations.
I led initiatives that improved staffing utilization, team engagement, support processes, and driver operations. I also spearheaded a driver phone recycling program that collected more than 9,000 devices and generated $148,700.
My background includes data analysis, operational problem-solving, team leadership, process improvement, and customer support. I bring experience coordinating complex, fast-moving operations while developing teams and resolving escalated issues.
Experience
Work history, roles, and key accomplishments
Analyzed data and initiated trouble tickets on trailers to identify freight and reallocate throughout North America. Launched and scaled a project to reduce trailer dwell time, improving daily freight flow and resolving real-time inbound issues.
Managed regional vendor relationships, EHS protocols, and safety compliance across multiple sites. Oversaw operations budget and directed remote teams, ensuring operational alignment and policy compliance.
Planned and executed high-impact initiatives, including reforming staffing utilization and developing a team recognition platform. Spearheaded a driver phone recycling program that collected 9,000+ devices and generated $148,700.
Managed and assisted agents and drivers with escalated account issues. Identified and reported widespread issues, acting as liaison between leadership and cross-functional teams for resolution.
Troubleshot technical account issues and assisted drivers with onboarding, app navigation, and account setup.
Load Advisor
GO Financial
Aug 2014 - Mar 2015 (7 months)
Assisted clients with loan repayment options and implemented initiatives to reduce first-payment defaults. Analyzed loan default data and researched complex accounts for corrective action.
Head Bartender/Server
Kobe Japanese Steakhouse
Aug 2012 - Aug 2014 (2 years)
Monitored weekly bar inventory and ordered supplies. Supervised front-of-house staff, oversaw daily operations, and participated in hiring and training decisions.
Bartender/Server
Kobe Japanese Steakhouse
Dec 2010 - Aug 2012 (1 year 8 months)
Provided drinks for the entire restaurant footprint while maintaining service for individual bar patrons. Served patrons in various dining settings, ensuring customer satisfaction.
Hostess
Kobe Japanese Steakhouse
Aug 2010 - Dec 2010 (4 months)
Scheduled reservations according to daily staffing and availability. Greeted patrons and mitigated wait times for an improved dining experience.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology from Arizona State University, completed in December 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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