Looking for a job

David Castro

@davidcastro2

Message

Customer support specialist at Amazon who cut delivery delays 15% by monitoring freight and driver-status dashboards.

United States

Message

What I'm looking for

I’m looking for a full-time role and am available to work evenings, weekends, and holidays.

At Amazon, I monitor live freight, tractor and trailer health, and driver status dashboards, flagging and escalating discrepancies before they reach customers. This work helped cut delivery delays 15%.

I used Amazon Quick to draft stakeholder reports, pull operational data, and research logistics and freight questions, cutting turnaround by roughly two hours per report. I also authored process documentation and trained 20+ associates, reducing onboarding time 30%.

As Owner & General Manager of La Hacienda Mexican Bar & Grill, I developed customer-retention strategies that drove 20% revenue growth. I built a team of 15+ staff and handled customer complaints while establishing service standards.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate / Transportation

Current

Amazon

Oct 2019 - Present (7 years)

Cut onboarding time 30% by authoring process documentation and training 20+ associates. Reduced stakeholder report turnaround by roughly 2 hours per report using Amazon Quick, and cut delivery delays 15% by monitoring live freight and driver status dashboards.

Process documentation Training Amazon Quicksight Data Analysis Logistics Freight Operations Safety Compliance OSHA Defensive Driving

Quality Assurance Intern

Screenia

Feb 2024 - Jan 2025 (11 months)

Tracked 5-8 defects per sprint across 52 sprints, improving defect-tracking accuracy by incorporating retrospective feedback and translating findings into clear summaries for cross-functional stakeholders.

Defect Tracking Sprint Planning Retrospectives Cross Functional Communication

Owner & General Manager

La Hacienda Mexican Bar & Grill

Mar 2016 - Oct 2019 (3 years 7 months)

Drove 20% revenue growth by developing customer-retention strategies and repeat-business initiatives. Built a team of 15+ staff from scratch, hiring, training, and establishing service standards in a fast-paced environment.

Customer Retention Team Building Training Service standards Vendor Management Operations Management

Guest Service Agent

Camelback Lodge & Aquatopia

Nov 2015 - Nov 2016 (1 year)

Cut wait times 30% and lifted positive guest feedback 20% by streamlining front desk workflows. Resolved 50-100+ daily guest inquiries and complaints via phone, email, and in-person.

Front Desk Operations Customer Service Complaint Resolution Multichannel Communication