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Chandra lekha

@chandralekha

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IT professional skilled in network support and technical troubleshooting.

India

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What I'm looking for

I am looking for a role that fosters innovation and teamwork, where I can apply my technical skills and contribute to impactful projects while continuing to grow professionally.

I am an IT professional with 3 years of experience specializing in network support and technical troubleshooting. My expertise lies in managing network configurations, maintaining system performance, and resolving technical issues efficiently. I have a proven track record of installing, configuring, and optimizing software applications to enhance network functionality and ensure system uptime.

Throughout my career, I have worked effectively with cross-functional teams to tackle technical challenges and meet customer needs. My role as a Technical Support Engineer at Bharti Airtel Limited allowed me to achieve a 95% resolution rate for hardware and software issues, while my experience as an RF Optimization & OMCR Engineer at Ericsson Global PVT LTD led to significant improvements in network performance metrics. I am passionate about leveraging my skills in DevOps, cybersecurity, and networking to contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Bharti Airtel Limited

Jan 2022 - Apr 2023 (1 year 3 months)

Provided technical support and troubleshooting for hardware and software issues across telecom systems via phone, email, and chat, achieving a 95% resolution rate. Installed, configured, and maintained telecom software applications, ensuring optimal performance and 95% system uptime.

Technical Support Troubleshooting Telecom Installation Customer Satisfaction Performance Monitoring Hardware Software

RF Optimization & OMCR Engineer

Ericsson Global PVT LTD

Aug 2018 - May 2020 (1 year 9 months)

Conducted 50+ drive tests, analysing network performance to improve signal strength by 15% and handover success rates by 10%. Tuned RF parameters and collaborated with planning teams to optimize cell sites and network configurations.

RF Optimization KPI Analysis Data Analysis Drive Testing Cell Site Optimization

Education

Degrees, certifications, and relevant coursework

CDAC

Post-Graduation Diploma, IT Infrastructure, Systems, and Security

Completed a Post-Graduation Diploma focusing on IT infrastructure, systems, and security. Gained expertise in managing and securing IT environments.

Dnyanshree Institute of Engineering and Technology, Satara

Bachelor of Engineering, Electronics and Telecommunication Engineering

Earned a Bachelor of Engineering degree with a specialization in Electronics and Telecommunication Engineering. Developed a strong foundation in telecommunication systems and electronic principles.