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Swaiba Masoodi

@swaibamasoodi

Technical Support candidate with BSNL network operations experience, troubleshooting connectivity issues and supporting approximately 99.5% network uptime.

India
Message

At BSNL, I studied GSM network architecture and monitored live network performance against uptime targets. My findings supported the team in maintaining approximately 99.5% network uptime.

I identified and analyzed connectivity and signal path issues using structured troubleshooting methods, escalating unresolved issues with clear documentation.

I built and deployed a Task Management REST API using Docker, PostgreSQL, and Redis, troubleshooting configuration, connectivity, and data-access issues.

I also built and troubleshot an IoT-based device control system, resolving Wi-Fi connectivity issues to achieve sub-second response times and approximately 95% uptime.

Experience

Work history, roles, and key accomplishments

BS

Network Intern

BSNL

Jan 2023 - Present (3 years 9 months)

Monitored live network performance and resolved connectivity issues using structured diagnostic methods. Documented network observations and troubleshooting steps for cross-team reference.

Education

Degrees, certifications, and relevant coursework

Islamic University of Science and Technology (IUST) logoII

Islamic University of Science and Technology (IUST)

Bachelor of Technology, Electronics & Communication Engineering

2020 - 2024

Pursued a Bachelor of Technology in Electronics & Communication Engineering, gaining a strong foundation in networking and cloud platforms.

Tech stack

Software and tools used professionally

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