At Diversify Network and Infra Solution/Airtel, I log and track support requests, diagnose network issues, and provide first-level technical support to end-users.
I prioritize service requests against service level agreements and escalate complex problems to higher-level support teams when needed.
At Black Box /Airtel, I handled network support requests, documented troubleshooting procedures, and contributed to support processes.
I'm developing my networking knowledge through CCNA training at Network bulls, including routing, switching, network security, and Cisco device configuration and troubleshooting.
