At Arden Telecom Pvt. Ltd., I handled daily user tickets through remote troubleshooting and support calls, resolving internet connectivity, DNS, login, and software configuration issues.
I analyzed logs to support root-cause investigation, documented resolutions, and escalated complex issues to L2 teams with troubleshooting details. I also guided users through technical problems and worked to meet SLA-based resolution expectations.
In hands-on projects, I troubleshot Jenkins-to-Kubernetes deployment issues and GitHub webhook connectivity, and implemented CI/CD with GitHub integration for a Maven application.
