At VOIS, I execute test plans, cases, and scripts across Mobile, Fixed Line, and BRM in an end-to-end telecom environment. I track defects through resolution and support adoption of automation frameworks and API-testing tools.
At Netscout Systems, I monitored production network infrastructure with nGeniusONE and InfiniStreamNG, resolving 50+ weekly incidents. I reduced MTTR by 15% through redesigned escalation workflows, wrote Bash scripts to automate migration steps, and authored troubleshooting runbooks adopted across TAC teams.
