Pro Googler

Developed and maintained line-of-business applications with high coding standards and testability. Utilized Python and R Programming Studio libraries to support business activities and train LLM models. Worked closely with team members to understand and document requirements, contributing to applications based on project needs.

Implemented a data-driven approach to optimize seller onboarding processes, streamlining documentation and automating manual tasks, which resulted in a 20% decrease in onboarding time. Utilized internal tools to extract and manipulate seller performance metrics, enabling deeper insights into seller behavior patterns and informing strategic decision-making processes. Collaborated with cross-functio

Resolved customer problems by determining the cause, selecting the best solution, and expediting correction or adjustment, ensuring resolution. Conducted root cause analysis on customer complaints and chargebacks to identify areas for process improvement, reducing escalations by 25%. Analyzed concessions and claims databases with internal tools to identify and reduce fraudulent claims using data a

Analyzed data to identify bottlenecks and inefficiencies in the support workflow, implementing streamlined processes that increased overall team productivity by 25% within six months. Optimized existing techniques for app upgrades with 20% increased efficiency, leading to quicker resolutions. Collaborated with product and development teams to prioritize feature enhancements based on data insights,

Evaluated requirements and technical specifications for existing manufacturing automation projects, optimizing output efficiency by upgrading solutions which increased production by 15% while decreasing quality defects up to 50%. Implemented automated reporting systems to deliver real-time sales performance metrics to management, improving visibility and enabling data-driven decision-making. Utili

Completed a Bachelor of Engineering in Electronics & Telecommunication. The program provided a strong foundation in engineering principles and practices.