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@progoogler
Detail-oriented Analyst skilled in data-driven decision-making.
I am a detail-oriented and cross-functional Analyst with a strong background in solving business problems through data-driven decision-making. My expertise lies in translating complex data into actionable insights, optimizing processes, and supporting strategic goals. I am proficient in Data Analytics, utilizing tools such as R Programming Studio and Power BI to drive impactful results.
In my current role as a Business Analyst at Turing.com, I have developed and maintained line-of-business applications, ensuring high coding standards and testability. My experience at Amazon as a Seller Support Associate allowed me to implement a data-driven approach that optimized seller onboarding processes, resulting in a significant decrease in onboarding time. I thrive in collaborative environments, working closely with cross-functional teams to identify inefficiencies and improve overall performance.
Throughout my career, I have consistently demonstrated my ability to analyze data, identify bottlenecks, and implement streamlined processes that enhance productivity. My analytical skills have been instrumental in driving improvements in customer satisfaction and operational efficiency. I am passionate about leveraging data to inform strategic decisions and contribute to organizational success.
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Work history, roles, and key accomplishments
Turing.com
Oct 2024 - Present (1 year 1 month)
Developed and maintained line-of-business applications with high coding standards and testability. Utilized Python and R Programming Studio libraries to support business activities and train LLM models. Worked closely with team members to understand and document requirements, contributing to applications based on project needs.
Amazon
Aug 2022 - Present (3 years 3 months)
Implemented a data-driven approach to optimize seller onboarding processes, streamlining documentation and automating manual tasks, which resulted in a 20% decrease in onboarding time. Utilized internal tools to extract and manipulate seller performance metrics, enabling deeper insights into seller behavior patterns and informing strategic decision-making processes. Collaborated with cross-functio
Amazon
Oct 2021 - Present (4 years 1 month)
Resolved customer problems by determining the cause, selecting the best solution, and expediting correction or adjustment, ensuring resolution. Conducted root cause analysis on customer complaints and chargebacks to identify areas for process improvement, reducing escalations by 25%. Analyzed concessions and claims databases with internal tools to identify and reduce fraudulent claims using data a
Voice Of Gamers Pvt Ltd
Jun 2019 - Present (6 years 5 months)
Analyzed data to identify bottlenecks and inefficiencies in the support workflow, implementing streamlined processes that increased overall team productivity by 25% within six months. Optimized existing techniques for app upgrades with 20% increased efficiency, leading to quicker resolutions. Collaborated with product and development teams to prioritize feature enhancements based on data insights,
Keyence
Jan 2019 - Present (6 years 10 months)
Evaluated requirements and technical specifications for existing manufacturing automation projects, optimizing output efficiency by upgrading solutions which increased production by 15% while decreasing quality defects up to 50%. Implemented automated reporting systems to deliver real-time sales performance metrics to management, improving visibility and enabling data-driven decision-making. Utili
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electronics & Telecommunication
Completed a Bachelor of Engineering in Electronics & Telecommunication. The program provided a strong foundation in engineering principles and practices.
Software and tools used professionally
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