Priyanka Boya

I am an aspiring Data Analyst with hands-on experience in SQL, Python, Excel, Power BI, and web scraping. My background in Computer Science and Statistics has equipped me with the skills necessary to tackle real-world business problems through data analysis. I excel in data cleaning, exploratory data analysis (EDA), and building interactive dashboards that translate complex data into actionable insights.

In my previous role as an eSupport Officer, I tracked and analyzed over 1,200 customer support tickets, generating monthly reports that supported QA and product teams. My ability to collaborate cross-functionally has led to improved defect classification and enhanced issue resolution processes. I take pride in maintaining structured CRM data with high accuracy and have authored numerous internal knowledge base articles that have significantly reduced resolution times and boosted customer satisfaction.

My projects, including a SQL Data Analysis project on a music store dataset and a web scraping project analyzing the air conditioner market, showcase my ability to extract, clean, and analyze data to derive meaningful insights. I am committed to continuous learning and have completed certifications in Power BI and Exploratory Data Analysis using Python, further solidifying my expertise in the field.