Aishwarya Maheshwari

I’m a Customer Success professional with 6+ years of experience building strong customer relationships, leading high-performing teams, and driving customer retention. I align customer success strategy with business goals to improve satisfaction and deliver measurable outcomes.

At IndiaMART, I managed seller accounts as a key account manager, resolving seller issues to maintain satisfaction and proactively reducing churn. I also delivered dashboard training to improve platform usage and self-sufficiency, while supporting sellers in generating revenue and staying engaged.

At IDFC First Bank, I managed backend processes and led a team of 3–4 BOC members. I resolved customer issues through outbound calls, optimized processes for a 15% efficiency improvement, and used customer feedback analysis to increase satisfaction scores by 25% while reducing complaints through root cause analysis.

In my current role at Ezyschooling (Ashmay Technologies Pvt. Ltd.), I manage a portfolio of 100+ customers with a 75% customer retention rate. I oversee onboarding, coordinate confirmations with schools, manage payment collections, and work cross-functionally with sales, product, and support to address customer needs with data-driven decisions.