GRgladys ramirez
@gladysramirez
Adaptable customer-service professional with 10+ years across BPO and service roles.
PhilippinesWhat I'm looking for
I am a dedicated, highly adaptable professional with over 10 years of experience across BPO, food service, and manufacturing industries, delivering excellent customer service, technical troubleshooting, and operational support in local and international settings.
I have a proven track record of thriving in fast-paced environments, maintaining high standards of quality and efficiency, and continuously advancing my skills to contribute to organizational success.
Experience
Work history, roles, and key accomplishments
SSDelivered customer service and technical support within a BPO environment, maintaining service quality and meeting performance targets over a two-year tenure.
Domestic Helper
HIBA International
Jan 2021 - Jan 2023 (2 years)
Provided domestic support and household management for international placement, demonstrating reliability and cross-cultural adaptability.
Factory Worker
Rowel Can Corporation
Jan 2020 - Jan 2021 (1 year)
Performed production and assembly tasks on the factory floor, ensuring adherence to safety and quality standards during shifts.
WEService Staff
Wendy's
Jan 2018 - Jan 2019 (1 year)
Worked front-line restaurant service, delivering customer orders and maintaining fast-service standards in a high-traffic location.
JCService Staff
Jollibee Corporation
Jan 2013 - Jan 2016 (3 years)
Provided counter and drive-thru service, maintained food safety and customer satisfaction at a busy quick-service restaurant.
Education
Degrees, certifications, and relevant coursework
Datanex Institute of Computer Technology
Information Technology
2012 - 2013
Completed coursework in Information Technology at Datanex Institute of Computer Technology from 2012 to 2013.
Tipas National High School
Secondary School Diploma, Secondary Education
2008 - 2011
Attended secondary education at Tipas National High School, completing studies in 2011.
Sta. Ana Elementary School
Primary School Diploma, Primary Education
2003 - 2008
Completed primary education at Sta. Ana Elementary School, graduating in 2008.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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