Дарин Дългърски

Owned the end-to-end Incident, Problem, and Service Management lifecycle across production environments. Led cross-functional incident response, managed stakeholder communication, drove post-incident problem reviews, and automated Jira Service Management workflows to improve reliability and visibility.

Led a service operations team of 8–9 engineers, owning incident and problem management for production stability. Coordinated technical teams during incidents, handled customer-facing communications, improved availability via proactive monitoring, and supported new releases with operational risk mitigation.

Managed end-to-end P0/1/2/3 incident lifecycle operations, classifying impact/urgency and orchestrating technical teams to resolution. Conducted full-scale post-mortem investigations, supported operational stability and capacity reporting, and helped junior engineers with incident and problem management standards.

Handled end-to-end P0/1/2/3 incident lifecycle management, including impact/urgency classification and cross-team orchestration for resolution. Managed customer communications, ran post-mortem investigations, supported operational stability, and contributed to new product release readiness.

Provided surveillance and alarm reporting by monitoring server systems and networks and driving troubleshooting to resolution. Managed incident flow, escalations, and shift operations while ensuring timely handling of incoming alerts.

Monitored company infrastructure, applications, and services to keep production stable and healthy. Investigated issues, resolved incidents, and escalated incoming alerts, events, and incidents as needed.

Provided English-language technical support through service calls for ADSL 2+ and Fibre Broadband (FTTC). Troubleshot connectivity issues and supported users with broadband-related incidents.

Earned a bachelor's degree in Ethical Hacking and Cyber Security (2017–2018).

Attended Professional High School of Home Appliances from 2010 to 2014; program and degree details were not provided.

Studied at Software University in 2014; specific program details were not provided.