Pierre S

As a seasoned consultant with over 10 years of experience, I have developed a strong customer-centric approach that has driven success in various roles. With a proven track record of creating and leading high-performing teams, I have consistently delivered results that exceed expectations. My expertise in ITILv4 and VBA has enabled me to streamline processes, improve customer satisfaction, and increase efficiency.

Throughout my career, I have demonstrated my ability to adapt quickly to new challenges, whether it's creating a support department from scratch or becoming proficient in VBA in a matter of weeks. My strong leadership skills have earned me the trust of clients and colleagues alike, and I am confident in my ability to drive growth and improvement in any organization.

With a strong focus on customer satisfaction, I have consistently achieved high scores in SLA compliance and customer satisfaction. My expertise in service desk management, continuous improvement, and leadership has enabled me to make a significant impact in the organizations I have worked with.