Justine Silva
@justinesilva
Fraud specialist focused on content moderation and user safety.
PhilippinesWhat I'm looking for
I am a dedicated professional specializing in content moderation, fraud investigation, and customer service. My journey began with a Bachelor’s degree in Secondary Education from Laguna State Polytechnic University, where I developed a strong foundation in communication and problem-solving. Over the years, I have honed my skills in ensuring platform integrity and delivering exceptional user experiences.
In my recent role at Outdoorsy, I was responsible for verifying users for insurance eligibility and performing live fraud monitoring. My ability to analyze data and identify patterns of fraudulent behavior has been instrumental in implementing preventive measures. Previously, at Carousell Group, I managed fraud investigations and enforced platform policies, ensuring compliance and user safety. I thrive in environments where I can leverage my expertise to create safer online spaces while providing top-notch support to users.
Experience
Work history, roles, and key accomplishments
Trust and Safety | Fraud Prevention
Outdoorsy
Feb 2024 - Mar 2025 (1 year 1 month)
Reviewed, verified, and approved users for insurance eligibility, ensuring compliance with company policies. Communicated with customers via a ticketing platform, addressing inquiries and resolving concerns efficiently. Performed live fraud monitoring to detect and prevent fraudulent activities in real time.
Trust and Safety | Content Moderation
Carousell Group
Jan 2022 - Dec 2024 (2 years 11 months)
Managed and responded to tickets via Zendesk related to fraud investigations, disputes, account enforcement, and authority information requests. Performed content moderation using various tools to ensure compliance with platform policies. Enforced policies by reviewing user activities and taking appropriate actions against violations.
Subject Matter Expert
Alorica
May 2021 - Dec 2021 (7 months)
Assisted team leaders in effectively handling and managing their teams, and evaluated customer interactions based on company standards. Conducted call monitoring to assess agent performance and adherence to guidelines. Provided process updates and constructive feedback to agents for continuous improvement, and generated QA reports for management.
Education
Degrees, certifications, and relevant coursework
Laguna State Polytechnic University
Bachelor in Secondary Education, Secondary Education
Studied Secondary Education at Laguna State Polytechnic University. Focused on developing skills in content moderation, fraud investigation, and customer service.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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