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Open to opportunities

Justine Silva

@justinesilva

Fraud specialist focused on content moderation and user safety.

Philippines

What I'm looking for

I am looking for a role that values integrity and user safety, where I can further develop my skills in fraud prevention and content moderation.

I am a dedicated professional specializing in content moderation, fraud investigation, and customer service. My journey began with a Bachelor’s degree in Secondary Education from Laguna State Polytechnic University, where I developed a strong foundation in communication and problem-solving. Over the years, I have honed my skills in ensuring platform integrity and delivering exceptional user experiences.

In my recent role at Outdoorsy, I was responsible for verifying users for insurance eligibility and performing live fraud monitoring. My ability to analyze data and identify patterns of fraudulent behavior has been instrumental in implementing preventive measures. Previously, at Carousell Group, I managed fraud investigations and enforced platform policies, ensuring compliance and user safety. I thrive in environments where I can leverage my expertise to create safer online spaces while providing top-notch support to users.

Experience

Work history, roles, and key accomplishments

OU

Trust and Safety | Fraud Prevention

Outdoorsy

Feb 2024 - Mar 2025 (1 year 1 month)

Reviewed, verified, and approved users for insurance eligibility, ensuring compliance with company policies. Communicated with customers via a ticketing platform, addressing inquiries and resolving concerns efficiently. Performed live fraud monitoring to detect and prevent fraudulent activities in real time.

CG

Trust and Safety | Content Moderation

Carousell Group

Jan 2022 - Dec 2024 (2 years 11 months)

Managed and responded to tickets via Zendesk related to fraud investigations, disputes, account enforcement, and authority information requests. Performed content moderation using various tools to ensure compliance with platform policies. Enforced policies by reviewing user activities and taking appropriate actions against violations.

AL

Subject Matter Expert

Alorica

May 2021 - Dec 2021 (7 months)

Assisted team leaders in effectively handling and managing their teams, and evaluated customer interactions based on company standards. Conducted call monitoring to assess agent performance and adherence to guidelines. Provided process updates and constructive feedback to agents for continuous improvement, and generated QA reports for management.

Education

Degrees, certifications, and relevant coursework

LU

Laguna State Polytechnic University

Bachelor in Secondary Education, Secondary Education

Studied Secondary Education at Laguna State Polytechnic University. Focused on developing skills in content moderation, fraud investigation, and customer service.

Tech stack

Software and tools used professionally

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Justine Silva - Trust and Safety | Fraud Prevention - Outdoorsy | Himalayas