Princess Echanes
@princessechanes
Identity fraud prevention specialist with deep expertise in account verification and risk management.
What I'm looking for
I am an identity fraud prevention specialist who reviews flagged accounts, analyzes fraud patterns, and investigates account activity to reduce risk and protect platforms. I represent departments professionally when communicating with internal and external customers and escalate issues to increase system and process efficiency.
My background includes minimizing chargebacks, detecting money laundering, collusion, and fraud rings, and handling document and video verification processes. I earned Orbis Risk Most Improved Agent awards in 2015 and 2016 and consistently meet quality and quantity performance standards.
Experience
Work history, roles, and key accomplishments
Identity Fraud Prevention Specialist
Upwork
Jan 2020 - Present (5 years 7 months)
Reviews flagged accounts and investigates account activity to determine risk status, escalating high-risk cases and recommending process improvements to reduce fraud exposure. Analyzes fraud patterns, documents trends, and partners with Identity Risk Management teams to maintain daily and monthly quality and quantity standards.
Customer Identity Specialist
Upwork
Jan 2019 - Jan 2020 (1 year)
Verified freelancer identities via chat and video verification to protect the platform from fake profiles and delivery fraud, activating or suspending accounts based on review outcomes. Communicated professionally with freelancers, observed red flags, and completed verification workflows to maintain community trust.
Anti-Fraud Specialist
VGW
Jan 2019 - May 2019 (4 months)
Determined fraud patterns and sanctioned fraudulent accounts across VGW brands (Poker, Casino, Slots) to protect revenue and minimize chargebacks. Coordinated with Verification, Game Integrity, and Compliance teams to perform full account reviews and investigate bonus abuse, collusion, and money laundering.
Documents Verification
Iovation
Jul 2018 - Dec 2018 (5 months)
Handled account document verification for Global Poker, validating authenticity and matching documents to account details and responding to player queries via email. Escalated unusual cases for procedural formulation and ensured timely, accurate verification responses.
Risk Management Analyst
William Hill Group
Jan 2014 - Jan 2018 (4 years)
Provided back-office risk and compliance support, analyzed potential fraudulent player activity, and applied sanctions to detected fraud rings to minimize financial and regulatory risk. Coordinated cross-team validations, handled shift operations and escalations, and produced end-of-day reports while improving team performance (Orbis Risk Most Improved Agent 2015, 2016).
Education
Degrees, certifications, and relevant coursework
University of the Philippines
Bachelor of Arts, Speech Communication
2005 - 2012
Completed a Bachelor of Arts in Speech Communication at the University of the Philippines from 2005 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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