At Apple, I partner with data scientists to design research methodologies, forecast demand, uncover global supply chain inefficiencies, and turn analytical findings into strategic recommendations for senior leadership.
Over 11+ years, I've progressed from AppleCare support to training leadership and technical operations, building vendor curricula adopted across regions, knowledge resources used by peers and leaders, and AI-enabled workflows that improve accuracy, scalability, and operational clarity. I've also contributed to ML test automation that increased test coverage by 30% and facilitated alignment across five or more departments.
