At Apple Inc., I manage data annotation and AI safety evaluation campaigns, keeping work aligned with policy and evaluation criteria. I streamlined red teaming workflows by simplifying safety taxonomies, attack strategy hierarchies, prompt generation frameworks, and grading rubrics.
I also developed scripts and automations to improve workflows, including tools for auditing Wrike, and created a dashboard to track active campaign queues. I contribute feedback on internal annotation tools and write instructions for different audiences.
Earlier at Apple Inc., I analyzed customer chat transcripts and pilot data as Senior Program Manager, Customer Journey to identify opportunities to improve support workflows. I created a scaling document for pre-interaction forms, including a selection process, data analysis steps, and metrics.
As a Data Annotation Specialist, I generated labeled datasets to train and refine machine learning models and created more than 20 SOPs, FAQs, and onboarding materials. I also supported Apple customers as a Tier 2 Technical Support Advisor and supervised technical support teams as an AppleCare Team Manager.
