NLNiharica Lingutla
@niharicalingutla
Dynamic professional with over 10 years in customer success and project management.
CanadaWhat I'm looking for
I am a dynamic professional with over 10 years of experience in customer success, client relations, and project management. My career has been marked by leading high-impact projects at industry giants like Amazon and Google, where I managed multi-million-dollar budgets and drove significant results. One of my proudest achievements includes enhancing customer experiences, which led to a remarkable 77% increase in revenue across key accounts and a 40% reduction in client escalations.
In my recent role as a Customer Success Operations Manager at PrimeROI, I implemented AI solutions that improved response times by 30% and increased retention by 20%. I thrive on leveraging my technical expertise in tools like Salesforce, Tableau, and Jira to enhance operational efficiency and customer satisfaction. My commitment to driving growth is evident in my ability to generate over $250K in cost savings through process improvements and my strategic approach to stakeholder management.
Experience
Work history, roles, and key accomplishments
Customer Success Operations Manager
PrimeROI
Mar 2023 - Present (2 years 3 months)
Designed and implemented Generative AI solutions, automating workflows, reducing response times by 30%, and streamlining operational efficiency. Increased customer retention by 20% through AI-driven engagement strategies and proactive communication.
Customer Success Operations Manager
Pyrite Technologies
Aug 2022 - Present (2 years 10 months)
Enhanced customer engagement by leveraging AI-driven insights for personalized solutions. Led the adoption of services, increasing customer engagement by 30% and resolving escalations by 40%.
Customer Operations Manager
Tecnics
Aug 2021 - Present (3 years 10 months)
Spearheaded Agile-based project management using Jira, reducing project costs by $250K+ while ensuring smooth execution. Developed strategic roadmaps and implemented delivery frameworks to mitigate customer risks and promote digital transformation.
Business Operations Lead
Amazon
Mar 2020 - Present (5 years 3 months)
Created scalable business solutions, driving 77% revenue growth and saving 8 FTE through process optimization. Utilized Salesforce and Tableau to enhance decision-making with actionable insights, reducing customer support requests by 14% YoY.
Digital Marketing Lead
Mediamint
Dec 2017 - Present (7 years 6 months)
Managed $150M in annual budgets, ensuring accurate tracking and data-driven optimization of campaign performance. Developed dashboards and reports to monitor SLA compliance and improve turnaround times.
Digital Marketing Lead
Aug 2013 - Present (11 years 10 months)
Executed SEM campaigns, reducing cost per acquisition by 12% and increasing CTR by 5%. Managed campaigns across Google Marketing platforms and successfully increased lead generation by 30%.
Campaign Manager
Bizgain
Dec 2011 - Present (13 years 6 months)
Designed and executed advertising campaigns, analyzing data with Google Analytics to drive performance improvements. Improved data accuracy through detailed reporting and A/B testing of campaign strategies.
Education
Degrees, certifications, and relevant coursework
JNTU
Bachelor of Technology, Computer Science
2007 - 2011
Completed a four-year program focusing on core computer science principles. Studied subjects including programming, data structures, algorithms, and software engineering.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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