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Niharica Lingutla

@niharicalingutla

Message

Dynamic professional with over 10 years in customer success and project management.

Canada

Message

What I'm looking for

I am looking for a role that fosters innovation and values customer-centric solutions.

I am a dynamic professional with over 10 years of experience in customer success, client relations, and project management. My career has been marked by leading high-impact projects at industry giants like Amazon and Google, where I managed multi-million-dollar budgets and drove significant results. One of my proudest achievements includes enhancing customer experiences, which led to a remarkable 77% increase in revenue across key accounts and a 40% reduction in client escalations.

In my recent role as a Customer Success Operations Manager at PrimeROI, I implemented AI solutions that improved response times by 30% and increased retention by 20%. I thrive on leveraging my technical expertise in tools like Salesforce, Tableau, and Jira to enhance operational efficiency and customer satisfaction. My commitment to driving growth is evident in my ability to generate over $250K in cost savings through process improvements and my strategic approach to stakeholder management.

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Experience

Work history, roles, and key accomplishments

Current

Customer Success Operations Manager

Current

PrimeROI

Mar 2023 - Present (2 years 8 months)

Designed and implemented Generative AI solutions, automating workflows, reducing response times by 30%, and streamlining operational efficiency. Increased customer retention by 20% through AI-driven engagement strategies and proactive communication.

Generative AI Workflow Automation Customer Retention AI Driven Engagement

Customer Success Operations Manager

Pyrite Technologies

Aug 2022 - Present (3 years 3 months)

Enhanced customer engagement by leveraging AI-driven insights for personalized solutions. Led the adoption of services, increasing customer engagement by 30% and resolving escalations by 40%.

Customer Engagement Risk Mitigation

Customer Operations Manager

Tecnics

Aug 2021 - Present (4 years 3 months)

Spearheaded Agile-based project management using Jira, reducing project costs by $250K+ while ensuring smooth execution. Developed strategic roadmaps and implemented delivery frameworks to mitigate customer risks and promote digital transformation.

Agile Project Management Jira Roadmapping Delivery Frameworks

Business Operations Lead

Amazon

Mar 2020 - Present (5 years 8 months)

Created scalable business solutions, driving 77% revenue growth and saving 8 FTE through process optimization. Utilized Salesforce and Tableau to enhance decision-making with actionable insights, reducing customer support requests by 14% YoY.

Revenue Growth Support Process Optimization Salesforce Tableau

Digital Marketing Lead

Mediamint

Dec 2017 - Present (7 years 11 months)

Managed $150M in annual budgets, ensuring accurate tracking and data-driven optimization of campaign performance. Developed dashboards and reports to monitor SLA compliance and improve turnaround times.

Budget Management Dashboards Reporting

Digital Marketing Lead

Google

Aug 2013 - Present (12 years 3 months)

Executed SEM campaigns, reducing cost per acquisition by 12% and increasing CTR by 5%. Managed campaigns across Google Marketing platforms and successfully increased lead generation by 30%.

SEM Lead Generation

Campaign Manager

Bizgain

Dec 2011 - Present (13 years 11 months)

Designed and executed advertising campaigns, analyzing data with Google Analytics to drive performance improvements. Improved data accuracy through detailed reporting and A/B testing of campaign strategies.

Campaigns Google Analytics Data Analysis Reporting