mbalenhle lisanda

Delivered exceptional customer support by resolving complex queries, mentored new agents to improve performance, and collaborated with cross-functional teams to meet targets while maintaining high-quality service.

Conducted structured field interviews and collected census data accurately and compliantly, assisted participants with forms to ensure data integrity, and engaged diverse communities for inclusive data collection.

Resolved customer issues efficiently to meet SLAs, built strong client relationships to increase retention, and consistently exceeded sales targets by recommending tailored solutions.

Tutored undergraduate students in mathematics with personalized lessons and designed interactive exercises to improve problem-solving and analytical skills.

Led educational tours and adapted explanations for diverse audiences, assisted with education center operations and supported outreach programs.

Completed Bachelor of Science (Honours) in Mathematics, focusing on advanced mathematical theory and applications.

Completed Bachelor of Science in Mathematics and Statistics, covering core statistical methods and mathematical foundations.

Agile development training in JavaScript, HTML, CSS, Node.js, and Git/GitHub with emphasis on responsive web applications and agile methodologies.

Certification program in building responsive and scalable web applications, including version control and collaborative development practices.